Hampton Inn & Suites Snellville Atlanta NE

Looks new even though it isn’t. Rooms were very clean. Staff was friendly. Breakfast was decent. Location is next to a lot of great attractions! The bed was pretty hard. That’s my only complaint. Otherwise it was a good stay.

To whom it may concern,| |This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. | |This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out the lock didn’t work (no green light flashing when the key is presented). We tried both of our key cards. It didn’t work. So, we went to the front desk and asked Keke, the front desk manager, to help us. We are Diamond members of the hotel and we stay there many times. KeKe was the one who helped us get the engineer to fix the lock a few months ago. It took a long time for the engineer to arrive last time because he had to drive from home. Nevertheless, the problem was solved.| |This time KeKe sen

Positive: Location and cleanliness were great. Negative: Housekeeping left a bit to be desired. The bed was creaky. The toilet splashed water on the floor when flushed.

I am a military member traveling with my daughter to participate in the Scholastic Hellen Ruffin competition in Loganville, Georgia. Unfortunately, our experience at Hampton Inn & Suites Snellville Atlanta NE, located at 1905 Pharrs Road, Snellville, Georgia, 30078, did not meet our expectations during our stay. We arrived at 9:50 p.m. on Friday, March 20, 2026. The manager, Kavita Mursalim, was unable to complete our check-in due to a system outage. Additionally, we were informed of an extra incidental charge of $150 or $200, which was stated to be hotel policy. However, it appeared that guests of other races were not subjected to these incidental charges. Kavita Mursalim also indicated that our room would be monitored by escorting us to ensure the number of occupants did not exceed the s

The overall experience was positive, with excellent service, clean accommodations, and a friendly staff. My sole concern pertains to a request for a one-hour delayed checkout, which was necessitated by adverse weather conditions (ice/snow) and my recent completion of three night shifts at the local hospital. Despite these circumstances, I was informed that a new booking would be required. In previous instances, similar late checkout requests have been accommodated without issue. It is suggested that management consider the impact of weather and safety concerns on their patrons when evaluating such requests.