Hampton Inn & Suites Pharr

I dont do many reviews unless needed nor do I pay attention to reviews however, this stay needed to mentioned for those looking into staying here. This hotel has then walls in case you are looking to get rest reconsider here if the room next to the one front staff assign you then you will be out of luck I had to ask about the noise 3 times before getting a different room. Once I go into the new room it had a strong odor that also could not be bearable. I then settle for the third room it wasn't the greatest but what I dealt with. Lastly, I will mention their laundry was out of service and didnt bother mentioning it on the website or much less when change was requested from front desk. Manager wasn't on duty and staff mentioned about going to a laundry mat. Poor customer service. Chose wise

Positive: "" Negative: Hotel was under renovations. There was just plaster on the walls of the hallway. The A/C unit was more like a water cooler and the room smelled humid. The shower handle slipped right off when trying to adjust the water temperature.

I recently stayed at the Hampton Inn & Suites at 300 W Nolana Loop, Pharr, TX 78577. I spoke to the General Manager Veronica to see if she could compensate me for part of the amenities that did not work on our room, TV, phone, smell of paint at the continental breakfast area, but she stated there was nothing she could do since we went through a third party vendor. What does the reservation desk have to do with a non working TV, Phone, and the smell of the hotel?

Our organization recently had a luncheon in the hotel's banquet room. The manager and all the staff I delt with were beyond helpful and accomodating. The room was very nice, perfect for our event. 10 out of 10

I was sooooo underwhelmed with this experience. The trash bin still had trash in them. The shower looked as if someone shaved and left long black hair in it. The refrigerator was dirty. The water would never heat up. I was miserable. This is the absolute worst experience I've ever encountered at a Hilton brand. The staff was nice, but the room was way below average.