Hampton Inn & Suites Millington

While the hotel was clean and the front desk was relatively nice, my experience here wasn’t great. I feel miserable. I drove 9 hours to relax. I booked a 2 bedroom queen room but was given a handicap room when I arrived. Fine. (That means no bathtub.) My son uses the toilet and it makes a revolting noise for several minutes. I’m talkin loud! They move up one room over. Thankfully there was a bathtub and I was able to relax some. My son took a bath the next morning and I decided to stay another night because I was exhausted. It took nearly an hour to work it out where we could stay in the room they gave us the night before. While my son was in the bath I get a rude guy at my door telling me that the room beneath us are having water leaking on them because we’re bathing and to stop using it.

Positive: Lication Negative: My AC dis not work in my first room. The staff moved me to a new room

Had a reservation for 12/2 - flight was cancelled so cancelled the room and rebooked for the following week. They charged me for the night anyway stating that's their policy. THEN had to also cancel the following week because my husband went into the hospital (and has been there for 2 weeks). Again, they charged me for the room anyway - again because this is there policy. No apologies, nothing. Called the diamond desk twice (I've been a diamond member for 20 years!!!). No one has been able to help get these charges reversed because it's up to the general manager. This is not a Hilton corporate owned hotel, so you're at the mercy of the franchisee. I still need to rebook this trip but you can guarantee I will not be booking at this hotel. HORRIBLE customer service. I understand ca

I have had a great experience at the Hampton inn! They have a complimentary breakfast meal + they have clean rooms and nice and comfy beds. It’s a great hotel room for when you’re out and about in Tennessee! Edit: The breakfast meal was so delicious! They had lots of different things to choose from like: cereal, waffles, biscuits, sausages. And more!

Staff is polite. Rooms are not cleaned in depth the carpets are filthy, urine smell coming from Carpet/bed area. They should sanitize these carpets every so often 😵‍💫😩