Hampton Inn & Suites Chino Hills

Cockroaches the size of 2 thumbs right next to the jacuzzi. Lots of them. They run all over that enclosure next to it and jump in the pool and come to the edge of the hot tub. Filthy! Staff and maintenance don't want to do anything about it. It's such an easy fix, but they are against tending to the matter. Other guests have also had encounters with roaches inside the building. They can't say they ain't there, either. It's a problem. And I won't be coming back to a roach den again. Had a complaint, was a bit vocal about it, but the front desk girl took it out on us passive-aggressive style by booking dog guests above us and beside us when they weren't supposed to be on that floor according to other staff, and kept giving us dirty looks when we passed by. Sorry to complain (not sorry) abou

My stay at the Hampton Inn was made fantastic by the staff. J.J. was incredibly kind and greeted me each morning before my workouts. She even said goodbye to me before I left at 3:00 A.M. to catch a flight. I would highly recommend this hotel due to the kindness the staff showed me.

The front desk treatment towards the guests was very rude and it was not very helpful. We had a very negative experience in this hotel. The staff was derogatory and even threatened my husband with reporting our account, falsely claiming that he had not checked in, when in reality he had and I was present at the hotel. In addition, we had to change rooms because the air conditioning stopped working and we did not receive proper help. We expect an explanation and guarantees that these situations will not be repeated.

Positive: There was no parking fee. Most Hilton hotel advertize for free parking, but end up charging $15 to $20 a night Negative: No, all good

We have stayed here for a week from Christmas Eve to New Year Eve for family trip, everything is good, room is spacious, and clean.