Hampton Inn and Suites Johns Creek

Positive: The staff were very nice, and the breakfast was wonderful. Also the Happy Hour is a nice addition at he end of the work day. Negative: Wish the guests with dogs would be on one floor but understood this may not always be possible.

We skip around between Marriott Hilton and IHG. Always surprised how thorough hard working cleaning ladies are at these establishments. However, the housekeeping at our recent stay was slapdash. Replenish towels, refill the soap and run the vacuum/sweep is basic but yet challenging here. Also the surly front desk attendants were just unpleasant for no reason. Is it hard to crack a smile? Say welcome? Make eye contact? Not make simple request to refill something that should have been done a put-upon? It’s like they were trained by state run B&B. Felt like there were 2-3 people who did prob 80% of the work here. Upper mgmt should do a standards audit. 5 stars for location.

We had great service at this hotel. Steven and Trey were attentive and kind checking us in, and the woman who checked us out around noon on 2/23 was all smiles and just had a great energy about her. The rooms were as described, had comfortable sheets and the temperature was great once we adjusted it to our liking. It's not a five star hotel, it's just a comfortable place to lay your head at night. The rooms were adequate and aside from some scuffs on the walls and minor wear and tear, we didn't find any faults. We will definitely stay here again. Oh, and the selection of snacks in the lobby was great.

Excellent stay and Outstanding Service! I had a great stay at the Hampton Inn. The hotel was clean, comfortable, and well maintained, but what really stood out was the customer service. Noel at the front desk was incredibly friendly, professional, and very helpful. From check-in to answering questions, he made the experience smooth and welcoming. It’s always refreshing to be greeted by someone who genuinely enjoys helping guests. Noel is a true asset to this hotel. I would definitely stay here again and recommend this location to others.

⸻ ⭐ 0/5 – Extremely Disrespectful and Unacceptable Front Desk Experience Place: Hampton Inn & Suites Johns Creek, GA Date & Time: Saturday, December 27, 2025 – around 2:30 PM I arrived to check in and waited at the front desk for over 10 minutes. When a staff member finally appeared (later identified as Thomasina), I politely stated that I was there to check in. Her response was shocking. She gave me a hostile and contemptuous look, did not greet me, did not say a single word, and refused to communicate. Instead of speaking, she shushed me, ignored my presence entirely, and continued working on her computer as if I were an inconvenience rather than a guest. When I asked why she wasn’t speaking to me, she still refused to answer, pointed silently at the card machine, and continued to