Grand Z Hotel Casino by Red Lion Hotels

If you want the worst customer service and to be treated badly, go ahead and play at this casino. My family and I visited on March 7 around 8:00 PM. We started playing right away, and my husband and father ordered drinks. Everything seemed fine at first. About two hours later, a server suddenly came and asked me for my ID. I showed it, but my question is: why not check IDs before letting people play instead of after they’ve already been there for two hours? Around 1:00 AM we were done playing and were waiting for the bus back to Aurora. The bus that was supposed to come every hour was delayed until 2:20 AM, so we had to wait inside the casino. My mom and I played a few more games and then sat in the waiting area. My husband was very tired and briefly closed his eyes. A staff member came

Grand z hotel is a 2 star hotel charging $25 per day resort fees(this is no resort). Nearly no amenities! They literally removed the coffee maker and microwave from the rooms. Forcing guest to the casino floor for free coffee and over priced poor qaulity food is a greedy inconsiderate ploy to try and get more money from the hotel guest. Also, room service will wake you up every morning regardless of the Do not disturb sign on your door. They are very loud and unprofessional in the hallways. This hotel is certainly not worth the $134 per night I was charged.

We stayed here on our first night in Colorado just to do some gambling before the sight seeing started. The room was nice and comfortable. Everything was in working order. It might have been a bit basic but no issues. The best part was the value, for what we paid compared to the other casinos I would say it's an excellent property. The table games were not open, only Thursday to Sunday I believe. It's just a short drive to the other casinos in Black Hawk. The garage parking was great with the snow falling. We would stay again.

Terrible customer service. My family visited on March 7 and everything seemed fine until staff started treating us poorly. They asked for my wife ID after we had already been playing for two hours, which made no sense. Later, while waiting for our bus back to Aurora (which was delayed), I briefly closed my eyes because i was tired. A staff member came over and forced us to wait outside in the freezing cold just because I “fell asleep,” even though the bus was only about 20 minutes away. Kicking customers out into the cold for that reason is extremely rude and unacceptable. I have never experienced treatment like this before. I will not be coming back.

Nice place to gamble, but if you are going to spend a couple hundred dollar and only get one drink every 30 mins it's not worth it. Sometimes you tip the bartenders 5$ and you can only have one drink every 30 minutes. Customer service is awesome I've been a member for three years now. Rooms are clean, very accommodating and nice location as to the parking area too.