Grand Harbor Resort and Waterpark

Don’t stay here! These ppl charged us over $200/night for a junior suite for our family. When we checked in, the nightstand had drink spilled on it and there was sticky spots, BIG sticky spots all over the top of it. As I looked futher, there was some chewy candy stuck on the wooden trim, something white going down the side, and sticky on the drawer with black stuff in the drawer. There was dust on everything- like when was the last time this room was used??? After I saw spots and spilled and food on all the surfaces, I ended up going downstairs and getting cleaner so I could clean the surfaces myself. They offered to move me, but they didn’t have another junior suite available! Fine, percentage off is efficient. Now, I can’t trust anything in the room to be clean, so I ask for new bedding

Positive: The things we loved at this Hotel was the location and we loved the Kids Club Room for kids and Adults to go and spend some time together and not break the bank to much at all. We went to the kids club room all three days we were there. Negative: hotel and water park are very outdated and need a makeover in rooms and for sure the water park itself needs some updates and some paint as well as the arcade there were not very many games that were working at all. (sank bar kid spiting in the trash)

This hotel is gross. If you’ve ever been to a hotel you consider to be “nice” this will be a REAL bummer for you considering that our room rate was over $200/ night! If you don’t care about your accommodations or maybe have never stayed at a hotel, this might seem reasonable. The room we stayed in had hair all over the bathroom towels and bed sheets and comforters. There was someone’s food in the fridge. Wonder when the room was cleaned last. The in room ac/ heat went on and off without any reason and the room temp was inconsistent at best. Everything was old, damaged and dirty. Rust , dirt, peeling wallpaper throughout. Stained chairs and curtains. Lumpy pillows. For the price we paid, the accommodations were really bad. The folks at the desk were nice.

My husband, my 5 years old son and I visited Dubuque for the first time and we stood at Grad Harbor Hotel and Waterpark for 3 nights for Christmas and totally loved it. Reading the mixed reviews I was skeptical at first, but getting here totally different story. Starting with checking in which was very easy. Tanya was very professional and explained everything very well. We saw her few times and every time she smiled and engaged making guests feel welcome. Also at the waterpark the employees were nice and helpful. Rooms very clean and found the bed comfortable . ( I’ll attach pictures) the pull out couch was very helpful my 5 years old son loved it. The view amazing we were at 7th floor facing the river. Waterpark was great, very clean, newly remodeled I guess, water good temperature Wond

The room was well kept. The front desk gentlemen was very pleasant. Our only disappointed was the breakfast buffet. The scrambled eggs had a bad taste to them. The sausage overcooked. The wrapped muffins were dry. And there was no attendant around. Tables were not cleaned off.