Fireside Inn & Suites Waterville

As frequent guests here we are constantly impressed by the continual upgrades and improvements. The steadfastness of the staff and management to give their guests the highest quality of professionalism and customer service is unmatched in today's world of hospitality. |A place that cares about their guests..... We truly appreciate every stay.

Positive: Location. Easy to get to other businesses Negative: The night-time clerk when I checked in was very nice. The day shift desk clerk was so so.The stairs were rough on a senior. Luggage was difficult to get up the stairs.

First time coming to this hotel, there was a crack pipe in my room. Right on top of the towels…. (There will be photos attached). I spoke to the head of housekeeping (Eric Carpenter) who assured me this would be dealt with.. He offered to give me an upgraded room for the rest of the year, 2025, anytime I came by with assured DEEP cleanliness to it & was also assured this would be noted in my profile whenever I personally made a reservation.. Which was a lie. The past 2/3 times I have showed up to this particular hotel since this incident, there has been some sort of alleged “issue” which resulted in the front desk employees basically DOWNGRADING my room or giving me a room that has quality issues (photos will also be attached). YESTERDAY (10/2/2025) I booked online, as I always do and when

Convenient spot just off the I-95 highway and near a bunch of businesses and about 5 mins from downtown. Dog friendly rooms, clean, well kept. Friendly, helpful staff. "Breakfast" was a little light (bread, dry cereal, fruit) but overall a nice little hotel to stop at, especially with a pup.

My favorite place to stay! Staff and management are amazing, rooms are beyond expectations ALWAYS. Such a family friendly environment! Cannot wait to go back!