Fairfield by Marriott Inn & Suites Toledo North

I had a fantastic experience with Fairfield by Marriott in Toledo. My best friend and I were staying as part of her birthday weekend. This was my first time making reservations, and it went so smoothly. Check-in was fast and the two ladies at the desk were very friendly and explained everything very clearly. My room was well cleaned and organized, and the bed is one of the most comfortable beds I have ever slept on. We used the pool and hot tub- both were comfortably warm, and the towels in the pool area were restocked before we had the chance to tell the front desk there were none. Breakfast was good and the area was clean. Check-out was smooth and the gentleman who helped me was very friendly!

We really enjoyed our stay here. The rooms were large, clean and the hotel is very well located. What made the stay the most memorable was Pam at the front desk. She is so friendly, welcoming and authentic which makes you feel like a valued guest and not just a paying customer. Employees like Pam are very rare so you are very fortunate to have her. We would come back just for her.

There was no soap available for use in the rooms to use at sink or in shower. They didn't get a shipment in and had no idea when they would. Had to buy our own soap at the store in order to wash up/shower. Bed was extremely soft (others may like that but it was not good for me). There was some sort of film on our bathroom floor that made it very slippery... not wet, and it was not dirty, but slippery. At breakfast they were out of many foods and there was no one available to ask for more food. Carpet on our hallway floor was very stained. The lack of soap was the worst. Antibacterial was available but that doesn't help in the shower. I have stayed here previously and found it to be fine. Not sure what has happened in the interim.

First room we got had not been cleaned at all: dirty towels, messy bed sheets, garbage. Second room we got was okay, bed wise. Bathroom was dirty with a moldy shower current. We mostly stayed here for the pool and hot tub. Hot tub had nasty water, half filed and very cold. Pool was slightly warmer but hard to warm up too. Customer service was decent. Breakfast was warm, lots of options but overall wasn’t great food. No hot water, only decaf coffee, or plates. We ate around 8:30. Overall disappointed with the stay.

Pleasant stay and loved the comfortable beds. Bagged breakfasts (fruit, muffins and a granola bar) were available on request at the front desk. The room and facilities are dated, but clean. We were appreciative of the pool and hot tub being open. Robert was especially helpful and went above and beyond to tend to our needs and even took care of drying our clothes when the guest dryer was not drying well. Will definitely be back next year.