Fairfield by Marriott Inn & Suites Lumberton

Positive: We appreciate all of the staff working over Christmas. We appreciated having a place to stay and breakfast even on Christmas Negative: The pillows are the worst! Two bars of soap would have been nice. One for the sink and one for the shower.

This is an older hotel located in an area that is under construction. I will admit I was a bit put off initially by the neighborhood but the hotel was clean, the staff was very friendly and helpful. The room was neat and the beds were comfortable.

⭐️⭐️⭐️⭐️⭐️ Recommending Fairfield by Marriott in Lumberton! The hotel was clean, comfortable, and well-maintained, and check-in was smooth and easy. A special thank you to Zenia at the front desk — she was absolutely fantastic. Friendly, professional, and genuinely helpful, she made us feel welcomed right away and went above and beyond to ensure we have a great experience. We would definitely stay here again and highly recommend this hotel to anyone traveling through the area.

I wish I wrote her name down. Arrived after 8PM and was greeted as if I was a long time friend. Fairfield by Marriott is my favorite brand because of people the girl that checked me in for a night stay. The ham and cheese croissant was I nice addition to the breakfast buffet. Despite all the road construction in the area it was easy to get to the hotel and then back on the highway in the morning.

Room 204 has dead roaches behind the bed. Also Air/Heat wasn’t working at all. Woke up to go get breakfast from downstairs I seen a roach crawling in the corner by the edge of the door. Told the lady at the front desk about it she caught an attitude about us complaining about the bugs. A manager was called and they had a conversation on the phone. Lady at the front desk came back and said, We couldn’t book through them anymore due to us complaining. Then she said they under renovation. Y’all under renovation but giving me a room where it’s bugs and the Air/Heat don’t work. Very unprofessional paying 100$ a night for a room and yall under renovation. VERY UNPROFESSIONAL!!!