FairBridge Inn & Suite

False Advertising & Terrible Customer Service – Avoid Booking Here! I booked a stay through Hotels.com at the Fairbridge Express Inn based on the photos and description listed on their site. What a mistake! The images on the website are *completely misleading*—they’re clearly outdated and do *not* represent the actual condition of the property. When I arrived, I was shocked by how run-down and poorly maintained the place was compared to what I saw online. I immediately submitted a dispute with Hotels.com at the time of check-in, thinking they’d stand by their word and help resolve the issue. They assured me they would "handle the case." Days later, I received an email stating my dispute was denied and that I wouldn’t be receiving a refund—no explanation, no accountability. I trusted Hot

The rooms are very clean. Excellent value and front desk staff is nice. We'll stay here again! Close to Marion and places to eat. Indoor pool looked very nice although we didn't use it this trip.

To say this place is horrible would be an understatement. Our room smelled so musty that it was just overwhelming. We bought two candles to try and help but it was just too bad. The bathroom was poor. No toilet paper holder or bars near the toilet or even in the shower. The tub retained water the one time it was used. There were black scuff marks all over the shower walls. Only two towels for four people as well as only four pillows. Two on each bed. You must go and ask for more. The headboard on one bed was crooked on the wall with handprints all over it. (Don't even wanna know why. You had to of been standing on the bed to make them.) I couldn't tell you how many roaches and other bugs I killed in our room as well. Don't buy into the whole pool thing. It's there but will never be ope

I wouldn't recommend this place to anyone. The floors of this room were definitely not cleaned! Black hairs all over the bathroom floor and even hanging on the wall! The floors of this room were definitely not cleaned with the dead bugs and hairs everywhere. Shower curtain rod was coming out of the wall. Toilet paper holder broken. I even found a black curled hair on my sheet as I turned the comforter back! Pillows were horrible. Room had definitely been a smoking room that was being used as non-smoking. And our friend was put in a room with wires hanging from the ceiling from the smoke detector that had been removed and not replace. Not a pleasant stay for sure.

This hotel was filthy. The toilet didn't flush properly, there was barely a dribble of water from the bathroom sink. But the worse part was I woke up at 3 a.m. to a cockroach on my arm. There were little baby ones and fully grown ones. I killed a few of them and presented them to the front desk at check out. The young girl at the desk didn't seem particularly surprised or concerned. It looks ok in pictures, but DO NOT let that fool you - IT IS A DUMP !!!