Extended Stay America Suites- Seattle - Bellevue - Factoria

I did an extended stay (pun intended) and it was a great experience especially when dealing with so many problems. I didn’t have to worry about my living situation. Every staff member I interacted with was so kind and had great customer service. We did have a problem pop up while staying in the first room. When we brought it to the front desks attention, we were immediately moved into a room we chose (it was available and we preferred the second floor). We also regularly had house keeping checking in on us. While we didn’t use them, it was nice to see they cared. We used our own bedding and towels. There is laundry onsite and free breakfasts. As of me posting this a costs $5 each (wash and dry). They are also pet friendly and wheelchair accessible. There may be more features I’m not thinki

While dealing with a tough situation, the whole staff from housekeepers to management have been very accommodating and welcoming. I mostly interact with Stacey at the front desk and having such a genuine and kind person to interact with throughout this time has been very refreshing. She's gone above and beyond for me and handles every issue or concern efficiently and with a sense of urgency. I'm very grateful for her!

Positive: "" Negative: Room stank, carpets horribly stained, bed hard, pillows small and only 3 of them, door off of cabinet, dirty trash on the stairwell, no ice machine.

Horrible experience, the 3rd party I booked with chose a 1 bed room when I paid for 2 beds and had the receipt and confirmation yet the front desk agent wouldn’t help me, he only wanted to charge me more money to get into the room I paid for. Greedy business with robots for employees.

Update: I find it interesting that they responded to my review but they have not communicated with my daughter after they said they would. Nothing has changed. No offer to move them to a better room so am I to assume that they haven’t moved to a more sanitary room because it doesn’t exist at this establishment? This review has been shared with the social worker and she will be communicating the concerns with insurance. Hopefully they lose their contact with insurance. My daughter and her family are staying here to be close to a remaining twin in the nicu. Their home is 2-3 hours away (depending on traffic) Yesterday I came up to babysit her little ones in the hotel while they went to a funeral home to make arrangements for the twin that didn’t survive. This is a devastating time for them