Residence Inn by Marriott Seattle Bellevue/Downtown

We stayed here for two nights with our 8 year old son. He absolutely loved the room and the pool. He asked if we could move in! Im actually shocked by some of these other reviews. The hotel is clean, decorated nicely and best of all the beds and pillows were comfortable. The complimentary breakfast, coffee and water with fruit in the lobby was fantastic. We ordered a burger and salad from the bar one evening. The staff was all very pleasant and the parking garage felt very safe.

Everything that you’d expect from a 3 star hotel. Lives up to the Marriott name , the complimentary breakfast was good, and the biweekly room cleaning was prompt and effective. The only issue I had was with the parking fees , not everyone might appreciate having to pay additional parking fees when you’re already paying a good amount for a night.

We had a fantastic stay, and the standout was the customer service, especially from Gloria at the front desk. She consistently went above and beyond. We arrived much earlier than check-in time, and she worked to get us into a room early and even found a complimentary upgrade for us. Later, when I asked about the local transit system, she went looking for her personal transit card to give us since she didn’t use it anymore. That level of care is rare. Another evening, we had just missed the free lobby cookies. So we went to buy one from the market. When we brought it to the front desk to pay, the staff member simply smiled and said she'd like to give it to us on the house. It was a small gesture, but one that perfectly reflects the warmth of the team here. Our suite was clean, comfortable

The first time I stayed here was wonderful; I had great service, the room was clean and spacious, and the location ideal. The second time I stayed, it was an entirely different experience. When I went to check in, I realized I had lost my wallet. I offered to show them my reservation in their app, digital ID, a picture of my driver's license, and even exchange phone/email messages to confirm I was who I said I was. (I had already paid for the hotel through the app.) I also offered to use "Tap-to-Pay" to put down a deposit for incidentals or damage to the room. That was unacceptable as well. I was told that, due to fraud, they had put policies in place that prevented them from helping me. Luckily, I was able to backtrack and find my wallet, so I was able to check in a few hours later. Bu

Positive: Location. Negative: Our original room not made up or clean.Second room had noice that maintenance could not repair.