Extended Stay America Suites- Chicago - Itasca

Really great hotel and experience. Very clean, easy to get to, and a reasonable drive to O'Hare without having to pay a premium price. The desk clerk who checked me in, Mike, was really sweet and very helpful. I had an extra early flight, so it would have been nice if breakfast and coffee had been available earlier (especially since it's just a grab n go spread), but that's a minor complaint. I'll absolutely be staying here the next time I need a hotel in the area. I'd have been really comfortable staying for multiple days.

The location is very clean and quite. The staff was phenomenal, very friendly and always helpful. ||Location seems to be isolated but there is quite a bit of eating places near by.||I recommend this location if you want a nice and pleasant stay.||Rooms were very clean and the housekeepers were the best. Always friendly and eager to help.||Front desk staff was exceptional, Luis, Isabelle, Mike, Valerie and the list goes on.||Thank you and look forward to seeing you next time around.

Disappointed with my stay here. There are signs that say “No Smoking” by the front entrance and yet a bunch of people are smoking out front. The “breakfast” was a joke. It was muffins and Nutrigrain bars. The oatmeal was completely gone. The coffee was completely gone. There is no water fountain to fill up water cups or water jugs. My only positive is that the room was clean and the older gentleman that checked me in was very nice and friendly. Overall, I was disappointed with this location and probably won’t come back. Oh and also if you see the attached photo, the fridge desperately needs to be replaced.

Positive: Location Negative: Front desk full of dust. Not a good starting point. Musty smell throughout due to old dirty carpet and drapes. Appliances in the room old with stains. Smelled like Marijuana inside also. Bed uncomfortable and linen (bed and towels) felt like paper.

staff is unbelievably rude! i’ve stayed here two times and i’ve been accused of things i did not do. the manager is very rude and incapable of communicating. Do not bring your kids here the manager will try to enter room without notice!