DoubleTree by Hilton Charleston Riverview

We stayed here for our Christmas visit to Charleston. We ate downtown and visited the James Island Festival of Lights. This hotel is perfectly situated to enjoy both conveniently. Dee was very friendly and informative at check-in. The free shuttle was not running which was a bit disappointing. The rooms have been recently renovated. My wife and I were very comfortable. We have paid a lot more in Charleston and not been so well taken care of. The parking lot is easy to navigate (which cannot be said of all hotels in the area). Prices in the Market are reasonable. The room had a nice view of the city. It was quiet and clean. We will stay here again.

Check-in was slow, my room had no hot water, and staff brushed it off by saying that I “probably had the knob in the wrong position.” This was insulting and dismissive. In addition to having decades of showering experience, I tried multiple handle positions and allowed the water to run. This was not user error. ||Another guest traveling with me had no air conditioning. Looking at past reviews, I noticed that a lack of hot water and A/C problems are recurring guest complaints, which makes the lack of concern even worse. Staff made no apology, showed no accountability, and made no effort or commitment to prevent this for future guests. Staff showed complete apathy.||Basic comforts and genuine customer care should be guaranteed at a Hilton property—but this location falls far short. It's

Positive: Nice big room Negative: The cleaning staff did not leave any amenities in the room, the shampoo and conditioner on the wall we’re out they only give you two towels. We were there for three nights four days and ask fort towels for the two of us. Coffee with no cream or sugar,

Great location, easy to find, easy parking and check in. There is a bar/restaurant, Renee there was fantastic to chat with. Ended up booking another night as the beds were comfortable, room was quiet and the front desk workers (Patti in particular) were so friendly and ready to give local recommendations for everything. There is a shuttle to downtown, and they were kind enough to take us to a restaurant and pick us up after. Will stay here again every time I come to Charleston!

Nice hotel, good location, relatively quiet. Room was clean and has everything you need. Microwave, mini fridge, iron. Ask for a room away from the road or you'll hear constant vehicle noise. Only negative was the hot water. Shower water was sort of hot and did cycle in temp a bit but never got cool. Sink water didn't get hot, only tepid, no matter how long it ran. Staff was helpful and pleasant. Parking around back. Descent size room for two people. Bar/restaurant needs to change the music they play. Not really pleasant, not really appropriate to hear. Also, the common areas need attention to wipe off finger prints and marks from the elevators and doors.