Desert Extended Stay Hotel

Front desk staff was very friendly and polite. With a $100.00 refundable deposit for the room was way different, and another 140.00 for the room with pet, was way over priced for The one room left for my husband and I with a small dog. It was a DIRTY Queen room with dog hair all over the carpeted baseboards. I could not bring myself to sleep under the bedding. Also lots of local residents do live there. We heard screaming children, loud music past midnight Not a place I would recommend to even my worst enemy. Sorry but this place needs alot if work

Still waiting for a call back on why my significant other did not clear background to have an extended stay I requested a copy of the document. I paid for the background check but I can't get clarity. Ashley Polland the manager stated she had to talk to her lawyer about it since they did the background check. It's been a few weeks and still no call back I paid $60 and I'm not even positive it got done we really needed a place to stay and could've used the money I wouldn't have paid if I knew he was gonna be denied. We wanted to see what the issue is so we can address it. My experience so far not the best.

It's in a decent location, heavy traffic though. The hotel itself is quiet. Staff is polite however, they're not very good about keeping informed about their property. One employee says the pool and amenities are open, but upon check in nothing is available. The water was shut off during our stay without being notified. The Senior community behind the hotel walk their animals over to the hotel to use the bathroom. Rooms are quite small and the bathrooms are cramped, but they are nice. They have a table for 2, microwave, fridge, hair dryer, coffee maker and a 32" tv. This was the double bed room. Not enough handicap accessible entrances. Landscape is terrible.

The lady who checked me in was very friendly. Room was kinda run down. I left the room pristine and I still haven't gotten my deposit of $115 back. It's been 23 days. Manager says it's my credit card company. Credit card company says they haven't released the funds. I've asked the manager to do a letter to my bank saying to release the funds. She will not do it and now tells me that my deposit was $100. I am so angry that she is so condescending through her emails. I was told they would be refunded to me within 24 hours this is absolutely ridiculous I don't recommend staying here at all

Dirty nasty and unprofessional staff. Charged me $40 for towels that I did not have. The front desk told me that she does not believe guest but if she finds out that her staff is lying she will write them up but will not be willing to reimburse my $40 for two hours. She also said that I cannot come back up there and talk to the staff because they don't speak English??? Is this not America? How is it that a staff member who don't speak English can say something against you and charge you $40 for something that you did not have. Very unprofessional staff