Crystal Palms Beach Resort

I don't like leaving bad feedback but this was my worst experience with a hotel. It started the minute I arrived and there is no one there to check you in and a note on the door to drive down the road to a different address to check in about a 1/4 mile away. Ok, I do that and come back. Now there is the malfunctioning one elevator. The second elevator is out of service completely. The elevator buttons were wired to a different detached panel that was sitting in what looked like a bucket for a mailbox. The note on the elevator door says be patient very slow elevator. You are not kidding. Takes forever to come to where it's called and forever to move. The room size was nice but very outdated. All of the bifold doors to the closets were half off the track and would not open or close

Beware! You will regret booking! Do not book this property if you are seeking peace and quiet and a true vacation experience. We booked a stay at Crystal Palms Beach Resort because it was advertised as relaxing, luxurious, and a walk to the beach property. We were also told the room "overlooked the beautiful pool". This was not true, as while seated on the balcony the only view was of the busy intersection of 117th St and Gulf Blvd. Unfortunately, the descriptions provided could not have been further from the truth. There was extensive, heavy construction taking place during our stay that was not disclosed prior to booking. On our very first morning, we were awakened early by the loud beeping of a construction lift backing up in the parking lot out front, followed by the sound of a loud pn

This is my 5th time coming here. Sadly…it will probably be my last. The first unit they put us in was awful. The couch was so stained…we covered it to sit on it. Both toilets were stained with rust. The one toilet never stopped running. The tub had patches on it from repair. Next morning at 8:30 I went to leave the 5th floor and the elevator wasn’t working. The one wasn’t working when I was here in July. You have to go to another resort to check in or get assistance. My made it down 1 flight of steps to get to our new unit. But she was stuck inside all day because she can’t go up and down steps. I was told a manager would be in at 3. Called around 4. Now told the manager wouldn’t be there until Thursday. It was Tuesday when all this happened. Then I asked to speak to someone that could hel

Positive: Location and spacious Negative: Parking if you had guests was none. There was broken reading glasses in the bedroom when we got there so it made us question if things were cleaned, couldnt find the blow dryer roght away, had 2 towels per bathroom.

I was extremely disappointed upon arrival. While the construction around the building was not an issue for me, the condition of the room was unacceptable. There was dust on the floors, hair in the shower, and even a dirty towel hanging on the back of the bathroom door. The shower itself was in very poor condition, with black buildup that appeared as though it hadn’t been properly cleaned in years. I would not recommend this property. However, I would like to note that the receptionist, Daja, was extremely kind and understanding when I checked out, as I ultimately decided not to stay due to the condition of the room.