Crowne Plaza Edison by IHG

Decent, well-priced Crown Plaza. A really decent hotel not far from New York City, with good access to the motorways, which makes it a convenient base if you want to stay outside the city but still be close enough to visit. The hotel is a little bit dated and you can see the elevators have seen better days. The rooms are also a bit loud, especially the heating and the doors, so light sleepers might notice it. Breakfast was okay but nothing special, not much better than a Holiday Inn, although the selection was a little bigger. Staff were very pleasant and helpful in all areas, which made a big difference. They also ran a good promotion for extra points if you had dinner in the bar, which I regret missing because I had a big lunch that day. There is a small gym as well, nothing special,

When I checked into the hotel, it was already very late, but the front desk staff, Jayden, still worked hard to find a room that I was very satisfied with. He also made every effort to verify my membership level to see if he could offer better privileges. After I entered the room, he didn’t forget to send a message to make sure everything met my expectations and that I was comfortable. He is a very considerate and attentive front desk staff member.I am very happy to give him my compliments, and I’m glad that this hotel has such an excellent employee.

We stayed here at the end of a family trip, it was the best hotel we stayed in by far. The decor was very well thought out, and well executed. The staff did a very good job on check in and check out. The room was very clean, with very nice bathrooms, and tasteful room decorations and amenities. No free breakfast, that was ok for us we wanted to go out anyway.

My name is Giridhara Srinivas. I stayed at this hotel from 12/24 - 12/27. I chose this hotel because it was convenient to all locations. Below are the things I did not like during my stay 1) Room service - your rule is that if I place a door tag, then only room service will be provided. How will the customer know about your rules? Are they posted on your website? Or not. If yes, who will read those rules during booking 2)Breakfast- you are charging the room with breakfast. Please explain how we should think. Are breakfast tokens provided for all guests staying? Or when I booked a room for four guests (3 adults and one kid), I received breakfast tokens for only 2 adults. 3) Room booking- we did not understand why you are charging $45 fee for an additional member. If the room has two qu

We booked this hotel with our family so that we could enjoy a Christmas weekend in NYC. Unfortunately, due to sickness in the family, we were unable to make the trip, and had to cancel. We cancelled a day or two in advance as soon as we were made aware of the illness. Cancelling went off without a hitch, however, a refund was flatly denied ("We always deny any third party booking's request for a refund"). I explained that we had the doctor's note, heck, they could see that the rest of the family had to cancel their booking for the same reason. This was all to no avail. I completely understand that cancelling is not ideal, and certainly not something that we planned to do. However, with lead time and a doctor's note, I would expect a hotel with the reputation of Crowne Plaza to unders