Crossland Orlando UCF

This was seriously the worst experience ever! Me and my friend booked a room for one night. We ended up leaving at 130 am and went to a different hotel! The AC unit was so loud, it sounded like a motor next to my ears! The floor was so dirty , there was dirt everywhere! On top of it we saw roaches! Do not stay in this dirty hotel!!!!!!

Helping a friend in need this past week. We came in to register her for the week. The front desk attendant, Taj, was very helpful and kind. He assured my friend he would be there all evening to help her with any questions or concerns she may have. In a severe thunderstorm he assisted us in getting her belongings up to her room and even made sure the TV was in correct working order before leaving. His kindness made a tough situation a little easier.

It wasn't to bad. Just needs a little TLC. The location that it is in is perfect

If you are expecting a full service experience, this is not for you. If you are looking for good value and want to eat in your room, this is it. My room was clean and everything worked. The parking lot was clean and it was quiet. Norman was very kind as was Lisa.

This has been the WORST experience at a hotel in my life. This is also my first time writing a negative review. I did not plan on doing this but saw no other option. Shout out to Lisa at the front desk and Norman! Who are complete liars who will smile to your face. They said they would refund me for the 2 nights no questions asked, because of the utter mess there. They lied, they then lied to booking.com, and again to corporate because they have not done so, telling corporate it will take '48 hours' to process. It has been over 2 weeks and this situation occurred almost a month ago. From the plumbing issued and cigarettes smoke (room one) being moved (they said 10 minutes, waited over 40 minutes in the lobby without a person in sight) and a multitude of other issues and 2 rooms later for a