Courtyard by Marriott Tucson Airport

I don’t even know where to start… we checked in to the hotel, and the front desk asks us to put a card for deposit clearly stating nothing will be charged, since the booking has been paid already through booking.com. When enquiring if we can add breakfast to the reservation, the lady couldn’t help us since “nobody has ever asked that before” and refused to find out if that’s possible. Once we left the reception, we notice a charge, higher than booking.com fee, take from our account. When enquiring from another receptionist, she claims the initial lady was trying to explain to us how it works belittling what actually has happened. She insists it is not a double charge and we will be automatically refunded, but the hotel will take an extra $40 for taxes. Turns out, after enquiring directly

I got this hotel because of the location. It was really close to the appointment I needed to be at for the day, but I should have looked at the reviews before booking it. I arrived 12am and check in was fast and super friendly. Props to night staff she was so nice and helpful. My room definitely needed the help the most. Room 241 was noticeably dirty. Bathroom still had remains of the use from prior guests, hair and toilet paper in floor had not been moped or cleaned. Sink had water splattered around, not wiped down or nothing. With all that I noticed at first glance this room was just prepared for next guest but not cleaned or sanitized. Grossed me out. Took my Lysol wipes and finished what they never started. Bed was comfy and morning check out lady didn't even look at me or said good

We just left this hotel, I am a Gold Elite level member. The hotel was clean and the location was convenient. We received no bottled water and the beds were hard as rocks, but that wasn’t the issue. Our shower dripped on the metal plate/drain ALL NIGHT LONG keeping us awake. When we went to use the shower, it took two of us to actually get it to turn on and then it took forever to get “warmer” water. When I went to check out, the front desk didn’t seem overly concerned and I was just going to let it go. BUT, I had also paid for breakfast and was informed the “Bistro” was closed. This was right at 10, but it wasn’t expressed or even posted that it closed at that time. We couldn’t even get coffee!!!! So, we left tired, without decent showers and without even being able to get the br

An overnight stop on my holiday and I couldn't have asked for better. The staff are professional, friendly and helpful, they are also incredibly kind which is just what you need after a long flight.|The hotel is clean and has a warm layout. The aircon keeps everywhere comfortable.|Easy to grab something tasty at their cute bistro, whether dinner or breakfast - and they're happy to advise if you're too jetlagged to know what you want 😆|The room was large, clean and welcoming - everything you need was there and the bed (in my case a king) was so comfy that I was asleep in minutes.|A big thank you to all the staff.|Highly recommend.

So I will start with I am a Marriott snob, and exclusively stay in Marriott properties whenever possible. These old Courtyards need to be torn down and replaced. Why? The narrow bathroom with zero fan ventilation means everyone in the room deals with whatever happened in the toilet or shower. The sink to get ready is tiny and dark. In this case the mattress was hard as concrete and we had a terrible sleep along with the ventilation system had all of us so stuffed up by morning we couldn't wait to leave. It was very clean and the staff amazing, but they could not make up for the old footprint that just isn't comfortable by today's standards.