Cascades Mountain Resort, Ascend Hotel Collection

I have receipts from my bank 🏦 and they can re-issue me with any info that would have arrived at your place. If 🕗 has been a problem with your mom I would love 😍 for her to come.

We booked this hotel for the pool. Come to find out, they rent the pool for birthday parties, so that means, if during your stay they have rented the pool you cannot use it. On the day we were supposed to stay the pool was not available until AFTER 4pm. The front desk told me that the people that rent the pool party are paying double to rent the pool and that it was not opened to HOTEL GUEST until after 4. It was lunch time at that time. With that being said, GO SOMEWHERE ELSE TO STAY. The rooms are very old and outdated, the hotel says please bear with them during their renovations, but the renovations were not the problem. The rooms were disgusting. The beds and bed sheets were stained and dirty with dirt and hair in the sheets. There was one bath towel, and two hand towels hung up for u

Beyond how dirty and understaffed this place was, the worst part about our experience was when they attempted to steal $250 from me. They charged my card for $250 AFTER releasing my security deposit. Management told the front desk staff that we stole a blanket. I wouldn’t have taken the blanket from that hotel for my dog to lay on. Upon checking into the room at 11:30 at night, it was clear the room had not been cleaned. The entire room was dirty including the bottom sheets on both beds which had smears and hair on them. The tops of the comforters (covered in flat sheets) were the only surfaces that did not have hair, crumbs or insects. So we took one comforter (covered in a flat sheet) from one bed and sandwiched ourselves between the tops of the blankets in the other bed. This was done

Worst place to stay ever. 1. Pool doesn't open til 6pm and closed at 9pm 2 They make up rules as to what time you can get into the pool depending who you are. 3. Kept trying to run my kids out of the hot tub because you have to be 16 to get in the hot tub but my kids were 18 and 19. But they were allowing kids 2 and 3 to get into the hot tub because their family's worked for the hotel. 4. Wouldn't give us more than 2 rolls toilet paper when I rented 4 rooms for my family of 11. I had to buy toilet paper. 5. Wouldn't give us towels. The towels they would give us are the ones that you get out the shower and step on. Said that's all they had. Also no rags. 6. Refrigerator didn't work in 2 out of the 4 rooms. 7. Diner/bar and ice cream shop not open. 8. MOLD all in one of the rooms. 9. Room wa

Positive: If there was a zero rating this hotel will get. I didn?t check in because the lobby was so stale and smelly. I didn?t stay one night. Negative: We walked into the lobby. It smelled old and closed up. The furniture was dirty. The lobby looked as if it had never been dusted. I asked for a refund but they refused. Mr. Patel owner: This was a beautiful hotel before you took over it. It is a dump now.