Caesars Atlantic City - A Caesars Rewards Destination

I am a longtime total rewards member and Caesar’s was always my preferred casino in Atlantic City. Recently I checked in on Saturday March 7th the attend the Sherri shepherd show at the Borgata. I checked out using the express box near the front desk. During my initial check in, I told the front desk agent (Anita) that I had heart failure and would like a room near an elevator. That did not happen, I was put in a room about at least a mile from the elevator ( or for me it felt like it). I asked another agent ( young causian male if he could help. He then looked at the chart and found me a room that was closer to an elevator. Upon checking out on Sunday 8th, as I was waiting for valet parking I remembered that I left my house keys etc in room 623. Now 70 years old and with heart failure it

I had a fantastic stay at Caesars Atlantic City in the Centurion Tower over the summer. The room was spotless, spacious, and absolutely gorgeous, making it a comfortable place to relax after long days on the casino floor. The entire property felt very clean and well maintained, with plenty of fun and exciting machines. Check-in was quick and seamless thanks to the reception staff, who were incredibly helpful, polite, and welcoming. So many great restaurant options. I enjoyed dinner at Hell’s Kitchen twice because it was just that good. Got the crab cake for an appetizer and the strip steak for my entire. Mornings were nice with excellent coffee drinks and fresh pastries from the shop near the Gordon Ramsay Pub & Grill. Beverage servers throughout the casino were kind, attentive, and always

I'm posting this live from the Caesars Atlantic City lobby on Sunday, January 18, 2026, around 10 AM, after an absolutely infuriating experience.||My cousin and I arrived at 5:34 AM exhausted after a long night out (completely sober, by the way). We requested a room for early check-in to sleep it off and drive home safely later. The front desk told us the hotel was fully booked but assured us a room would become available "sometime this morning," and we'd have it until Monday at 11:00 AM checkout. We trusted them and stayed instead of seeking alternatives.||Over 4 hours later (now pushing 5+), we've made multiple trips to the desk with the same response: "Nothing available yet." Zero texts, zero calls, zero updates. When I asked about a refund—since we only needed the room to crash today,

We typically stay at Borgata when in Atlantic City, but Caesars offered special, off season rates, so we decided we'd give it a try. For some unknown reason, the remote check-in app was down, so we went to the lobby for check-in. In the lobby, the express check-in kiosks were also down, so the line was very long for everyone who was not an elite status tier. The staff was very friendly, and the recently renovated room in the Centurion Tower was at least as nice as any four star casino hotel. The HVAC was quiet, albeit limited in the range of temperatures to which you could set it. Food was great every where we tried, especially Nobu. And The Hook was as good a residency show as anything in Vegas - highly recommended raunchy entertainment. Our only complaint came when we went to check out.

Positive: I was extremely disappointed during this stay. Will not stay again Negative: Customer service has taken a downfall. Front desk doesnt answer calls from room- you're routed to call center that gives you erroneous information.