Best Western Zachary Inn

This was the hotel from hell. Although the staff were very friendly the room itself was a disaster. The tv could only pick up one channel….storage wars. The remote control looked like a dog chewed it up…my husband got a replacement…it looked no better. The toilet overflowed and had to have it recleaned. They took out all the towels and bath Matt. Next day we were getting ready for the funeral. My husband showered first…that went okay but when I got in the tub the bottom of it was like an ice skating rink. There were no grab bars or anything else I could get hold of to keep from falling. I fell hard out of the tub cracked my head on the bathroom door. Had to call an ambulance to come get me to go to the hospital for scans. Had a strained neck muscle and concussion. Missed the funeral but wa

Great hotel! The last non-BW few I've stayed at made me question ever booking a motel ever again. But this BW was great! Very clean. It IS showing it's age some, though. A floor spot next to one bed felt like it'd sunk in. As if a bowling ball had hit the floor HARD. Water pressure was ok, but could be better. Weirdly, the tub creaked a bit the further you stood from the shower. Great breakfast setup! Lone complaint: the bed was so hard it felt like I'd slept on the floor! Waking up 2 mornings in a row with my back & neck aching, it actually made me miss my needs-replacing mattress at home! Lol ironically I'd been looking forward to a motel bed as I figured the mattress would be better than mine at home! Flat out: it was worth booking the stay, tho the stay wasn't flawless.

Positive: Comfortable bed Negative: Room key card did not work. This standard room was overpriced at $---. Should be no more than $--- compared to other hotels.

Tanisha and all other staff there were amazing! Everyone was friendly and helpful and when they found out one person in our party was celebrating a birthday, everyone on staff said happy birthday to that guest. The breakfast had real EGGS!!! Not the powdered so many are going to and buttery biscuits. We will be back just because of the friendly staff.

Every time I travel to Zachary, I choose Best Western—and it’s because of the comfortable & clean rooms and the incredibly friendly staff. This team consistently goes above and beyond to meet every need, and this trip was no exception. Tanisha, Cindy, Makiya, Jenny, Lovet, Cynthia, Maria, and Josselyn—thank you all. It’s teams like yours that truly make a stay special. I appreciate you more than you know. Thanks again!