Best Western Ramkota Hotel

We would like to express our gratitude to your staff for their friendliness and clean rooms. Everyone from front desk to back of house made it a great experience. We came with our Volleyball team and had a great stay.

Positive: "" Negative: Very young children are allowed in the adult pool and hot tub wearing diapers. There is a children's pool but not many children used it. The hot tub had so much clorine in it, it made my eyes burn and water. A great deal of noise and water on the floor.

My mother had gotten 2 suites for the family to stay and use the pool for an end of the year/late Christmas celebration. We came to open presents, swim and use the slides. The water park and staff are a complete joke now. The slides at the water park weren't on, which was very disappointing. As we were wrapping up swimming there was no pool towels to be found in either side of the pool. We called to the front desk and they said they don't have any to bring down. So I went up to the front desk to ask for some, soaking wet mind you. I waited over 5 minutes for someone to show up as they had a sign saying they were away from the desk. They said they don't have any pool towels or regular towels to give. I asked why they had their pool open if they didn't have any towels? I asked if they have t

If I could give 0 stars I would. This place has terrible customer service. My family booked several rooms as sort of a family reunion around Christmas. I called ahead, had everything booked and paid for, and then had to wait over 2 hours AFTER check in. The entire hallway of King Suites had not been cleaned. The nice guy at the front desk walked my family to every room in that hallway trying to find even one that had been cleaned (we booked 3). After realizing they were all dirty (hair in the sink, food on the table and floor, etc.) someone was called to clean them. It took over 2 hours and that was with my step-dad vacuuming our rooms to get us in faster. We had a 2 year old and 8 month old with us. Now, I understand mistakes happen. The guy at the front desk was very nice and tried to h

Desk help was great for check in, rooms were clean and nice, parking and understanding how to navigate the 5 part hotel was a bit confusing but my only real complaint was we couldn't get into the kids pool area and neither could the 10 people that tried after us so we decided to just use the adult lap pool. There were no towels at the lap pool and when we called to ask for some none showed up and after 30 min we rushed our under 2yr old through the hotel up to second floor (hotel has no elevators) to try n get a towel to dry and warm her up. Not by far our worst experience but glad we didn't have the 2 older kids because they would have been heartbroken to not be allowed in the play area.