Best Western Potsdam University Park Inn

This was a great hotel. General manager Kassia very accommodating and overall sweet & kind person. Will was a fantastic host, overall kind and professional. Alissa just a sweet young lady & very helpful and I can’t forget Kathy who prepared my room before my arrival she did an awesome job everything was so clean. Thank you to all of you that made our stay feel like home. Keep up the good work & we appreciate all of you. This Best Western was the BEST!! Thank you!!

Don’t stay here if you want to get any sleep. They accommodate hockey teams on the weekend and they run the entire hotel. When we checked in we were asked to sign a “quiet hour” form indicating we would be asked to leave if we violated their policy. By midnight I’d finally had it with the screaming and running down the hallways. I called the front desk and asked about quiet hours and was rudely told that there aren’t any! The girl I spoke with (1/17 midnight) put a gentleman on the phone who said he wasn’t aware of quiet hours either, he just came on duty, but he would talk to the coach. I love a good time and I have four grown children, but be respectful people! Guests and workers at the hotel. It’s not right to booze up in the lobby and let your kids run all over the hotel while other p

Positive: Professional and kind reception, easy access to room plenty of parking clean and remodeled room. Free bottles of water . Beautiful welcoming lobby area. Warm and comfortable on a very cold night. Negative: Only two towels no washcloths or hand towels or bath mat. No concession with food or toiletries for sake.

The receptionists were perfectly friendly. Very understandable. Try the best they can to help however, I don't know if it was the janitor or are the housekeeper that went into my room without infirming me? I did have a I do not disturb sign on the outside of my door. Nobody did not call me From my telephone number which in they have went into my room without letting me know make their way whenever they choose to make their way with put my do not disturb sign inside of the room. Maybe acting like if I'm crazy. Wishing I knew I have it outside cuz I have a picture showing that I added outside I felt like my privacy was invaded, and I'm very upset about it. I have big dreams for the hotel because I come upset every week and I will be coming upstate every week for the next year and a half and

Beware on weekends. They accommodate hockey teams who take over the entire hotel. They stay in the lobby all day and night. Kids are screaming and running around hallways till wee hours of the morning while parents hang in lobby. Hotel makes you sign quiet hour agreement upon check in but when I called at midnight to ask them to address it they told me there was no quiet hour policy! Two nights of no sleep. Go elsewhere. There’s a nice Hilton down the street that’s professionally run. I was pulling for this renovated hotel in a great location but they need to get better management and a handle on the behavior of their guests.