Best Western Posada Royale Hotel & Suites

The first person checking in that I had the pleasure of meeting was Courtney. She made the first impression of this hotel perfect. In fact, she was my checking out staff member several days later, and again made the total stay here just magnificent. Thank you very much for your kindness and efficiency Courtney. Hotel was very clean throughout the entire property and our room was equally as clean too. Our breakfast each day was very good and the breakfast staff was very accommodating. This was one of the gems of the Best Western family. Thank you again.

It was a good stay. Staff were friendly. Breakfast was ok. Room was nice. Privacy curtains need to be replaced. There were holes in them. I had a one bedroom suite. It was spacious. Couch was comfortable. Bed was a little too firm for me. I like soft beds. Room was clean. I did have some noisy neighbors on my second night. After listening to the neighbors banging around their room for an hour and a half I called the front desk. After that it stopped after about 10 minutes. I did hear loud people at the pool but they were gone by 10 pm. I would stay here again.

Positive: The balcony Negative: The heater didn't work. It was very cold in the room. When we had breakfast, I felt a bad vibe when the staff were just looking at us eat. My husband went to order me a omelet and the staff asked my husband "Are you ordering again". What is it to them!

We stayed here last minute for my son’s basketball tournament. The price was decent so we gave it a try. The guy at the front desk was nice but a little condescending in his tone at the same time and seemed to be rushing us to get checked in as soon as we walked in the door. Didn’t even say hello just are you checking in. He did give us and our friend a that stayed there rooms close by each other as requested, which was nice. When we went in our room it smelled musty and like mildew. But we were in a rush to get over to the gym. We turned on the air and cracked a window to try to air it out but no help. When we got back it still smelled but it was late and we were too tired to make a big deal. At night we constantly got woken up by the super loud AC unit in the room . When it would turn on

Sheets and towels were clean, but sadly we came back to the hotel on the second day only to have a party going on in the room below ours. It was only 7:30pm and the music and bass were very loud. When we asked the front desk to take care of it, they said that the party wouldn’t be over until 10pm. We were so exhausted and quite shocked they had put us in a room above a planned party, especially because the hotel seemed pretty empty. They offered a new room, but we didn’t want to spend what little energy we had packing up only to check out the next morning. Big mistake…it wasn’t until almost 11pm when my husband got out of bed and spoke to the front desk again that the music stopped. We will not be staying here again.