Best Western Plus Pflugerville Inn & Suites

Made reservation weeks in advance with request for top floor, as far away from elevator as possible and no pets by my room. Arrived on Tuesday, Nov. 25about 3:00pm. Was given room 205. I ask why not a top, 3rd floor room as requested. I was told hotel was totally booked and that was what was available. That was an outright lie! I wanted top floor to stop pounding of foot steps and other noises above me. The day after they gave room to somebody above me with a toddler that kept running back and forth across the room and making other kinds of banging noises. This started about 9;30pm. It woke my wife up, who has heslth issues. I contact front desk and they said they went to the room, that is how we found out there was a toddler there, Agrnt ask them to be quiet or they could move

This place was worth every penny for the Cleanliness & Comfort!!! Superb Staff!!!! I was on the first floor , beautiful high ceiling and beds soooooo clean and comfortable. Coffee Station is such a great accommodation. The breakfast was BANGIN. The scrambled eggs with cheese and homemade salsa.. 👌 🔥 They do an awesome JOB!!!! Anytime I am in the Austin area, I will be back!

Positive: The bed was very comfortable Negative: I wasn't able to try the breakfast as the hours didn't fit my schedule

DO NOT STAY HERE. DO NOT STAY HERE IF YOU WANT SLEEP Management AND HOTEL are trash and don’t care about customer satisfaction whatsoever. Stayed here and got bed bugs, got no sleep due to noise, entire hotel smelled of sweat and marijuana, manager never answered any calls over weeks to address any of these problems. I HIGHLY suggest you spend the extra $20-30 to stay at the Courtyard across the street for NUMEROUS reasons. I would rather sleep on the street then stay here again, you couldn’t PAY me to stay here. I had to pay for a bed bug treatment and head on a 6 hour drive home with no sleep after staying here. The staff could care less and have major attitudes. Please do not stay here or support this business, they don’t care about you, just your money. I headed fighting, babies cryi

Great stay at Best Western Plus. Plenty of parking available, the bed was very comfortable, and the room was spacious. The shower had good water pressure, which was a big plus. Overall a solid and comfortable place to stay