Best Western Plus Orlando East- UCF Area

We booked a room for five people with two queen beds and a sofa bed. Unfortunately, the sofa bed mattress was extremely thin, worn out, and completely uncomfortable, making it unusable for sleeping. This is unacceptable for a room advertised for five guests. The breakfast area was also poorly managed. There were not enough tables or chairs available, and most of the time guests had to stand while eating, which was very inconvenient. To make matters worse, there was no manager available on site. We were told that the manager could only be contacted by email and might come after 11 a.m. As travelers, we were already out exploring the city by that time. Expecting guests to wait that long in the hotel just to speak with a manager is unreasonable. Overall, this stay did not meet basic standa

The staff in the hotel (the managers) barged into my room when i had no pants on and completely undressed from the bottom and they busted my room door open, for thinking i was smoking when i wasnt, over priced snacks, roaches everywhere Pt.2 have some realistic rules if you expect people to respect them i could care less about not going back to that hotel learn the people that are smoking and stop barging into peoples rooms focus on putting better food to your hotel and not off brand old juice and cereal and if family were to go to your hotel id be glad to tell them you are smoke friendly! And ima see if you are going to deny them. Be respectful of peoples privacy before someone invades yours. My girlfriend was naked with nothing under and both female and the male that were there did not c

I was very pleased with this hotel. Got a good rate and the room/hotel was very nice. Brand new furnishings with a nice sitting area, great a/c, comfortable bed, SOFT towels that are a good size, clean carpet in room & hallway, plenty of hot water with good pressure. ||There was a problem with smoke alarm chirping 2 nights and a couple of college kids a little loud for a minute in hallway at 3am, but the hotel staff is so phenomenal, I did not reduce rating. The girl that turned a/c down for me because of a 10pm arrival is why my stay started off so well and I will be returning every 6-8 weeks most likely.

The people who work here made the stay exceptional. Amanda, Ishmael, Elena, Kala, Skyla…everyone!  I was waiting for my visa to move to England and had to keep extending my stay. Everyone was gracious, kind and professional.  I highly recommend this hotel.

I booked through Expedia, was charged 2 other times. Make sure the front desk knows that if you book through another 3rd party and have a confirmation number the room is paid. Then management did not under stand that they withdrew 2 other times. So I paid a king size room that cost $279. So I ended up paying a total of $765.62. And overdraft fees not included. I sent bank statements showing the error and requesting them to fix it and they have only refunded 1 charge. I have sent numerous emails to management and I have not heard a response. NIGHTMARE