Best Western Newport Inn

I am extremely disappointed with my recent stay. My room was clearly not cleaned properly. There was visible dirt and signs that basic housekeeping had been skipped. I chose not to make a scene about it during my stay, but it definitely affected my comfort and overall experience. That said, I do want to give credit where it’s due. The breakfast was actually really good and had a nice variety, which I appreciated. What really pushed me to write this review was my checkout experience on Sunday morning. The blonde lady and the other woman at the front desk were too busy gossiping and playing on their cellphones while sitting on the couch and chair in the lobby to even get up and properly check me out. Instead of providing basic customer service, they just told me to leave my keys on the co

I wish I could say my stay started off well, but unfortunately it didn’t. When I checked into my room, the first thing I noticed was how dirty the seating area was. The chair cushion was covered in multiple dark stains that looked like they had been there for a long time. It immediately made the whole room feel unclean and poorly maintained. When you’re checking into a place to rest, especially when you’re not feeling well, that’s the last thing you want to see. Check-in itself wasn’t much better. There was a red-headed lady at the front desk (I don’t remember her name) who was sitting in a chair with her feet up, shoes off, playing on her phone. She didn’t act like she wanted to get up or help me, and I honestly felt like I was inconveniencing her just by being there. It set a really unpr

Staff was amazing, we stayed 3 nights and they asked daily if we needed anything. 🥰 Our room was clean, it had 2 beds a mini fridge and a microwave! Hotel was full every night we stayed and we couldn’t hear anyone outside the room. Would definitely stay here again.

Comfortable bed. Friendly staff. Great breakfast. We traveled in late September and enjoyed the heated pool and hot tub. My family had adjoining rooms, which we appreciated. This was the second time we stayed at this location and would stay again. I hope the ownership/management stays the same, because I know that can make all the difference.

Positive: Absolutely enjoyed the hot tub after a long drive. But also the bar staff at the hotel was awesome. Had a great time! Negative: ""