Best Western Inn & Suites - Lake Charles

The service is ok their nice but the fridge, room phone, remote didn't work. The bathroom light fell and broken glass was everywhere and could've hurt our kids or us and they still didn't change the light fixtures. The room keys kept rejecting and me and multiple customers had to keep getting their keys fixed. Something needs to be done. For those prices it should be way better than a super 8 but it's definitely not‼️

Positive: The staff as far as the cleaning ladies who cooked breakfast as well! Did an amazing job! Negative: The fact that someone open my door at four in the morning! Nothing was said or done then their iron burned a hole in my clothes! And their side door is not locked. Anybody can come in from the side. They could give better towels.

Quite possibly the dirtiest hotel in all of America.||||The entrance windows should have told us everything. There was a coating of greasy cleaning agent on all hard surfaces, windows and mirrors. Just look at the entrance windows.||||Room was filthy. Doesn’t look like it had been dusted in more than a month. There was dust on literally everything.||||We didn’t even stuck around for the free breakfast.||||Gross and filthy disgusting. We were tired and the bed seemed that it must’ve been cleaned and prepared with clean??? sheets.||||D_icks

Check in was smooth on 10/10/205. Staff were very friendly and accommodating (so I thought). Walked in the room to a horrible smell like the carpet needs a deep cleaning. I didn’t let that bother me because I’m not a complainer, I would rather try to fix it. I sent my daughter to the Dollar store across the street for air freshener and turned the AC on its lowest setting to circulate the heat out. Walked in the bathroom to a dirty tub and hair on the floor near tub/toilet. Still not upset, easy fix due to I always bring cleaning stuff with me. Ceiling had what looked like a mud spot and a dark spot over the window. Next morning I go to the desk to ask for accommodations with a later checkout and was told the latest they could do was 2pm at a $20 fee, so I agreed to that instantly. Clerk as

This was our first time staying at this location. The check in was quick and the associate very nice. The room was great with the exception that there was a constant low level noise in the room from some type of machine. It kept coming on and off during the night. The breakfast was ok. Boxed eggs and the usual breakfast sausages. I would stay there again but in a different room.