Best Western Hiram Inn & Suites

My family and I had a wonderful stay at the hotel, despite the busy atmosphere due to a wedding block. Yvette and Peter were incredibly helpful, ensuring our experience was smooth and enjoyable. The hotel was impeccably clean, and the breakfast offered a great variety that we all loved. Overall, it was an amazing stay that exceeded our expectations.

BED BUGS! Arrived at this hotel, after driving 7 hours to meet family and friends for wedding next day. Unpacked our belongings and sat on one of the two beds to find something to watch on TV. First, felt something on my leg. Then, turned to move pillow and saw a bug. Started checking both beds and found multiple, live and crawling bed bugs. Told the front desk and the reaction was "I can switch your rooms." The reaction was as if it was expected or known. Packed our bags and sat in a parking lot at 9:00 pm to search for another hotel. Found Sleep Inn only a few minutes away and a much better choice. The Best Western did refund our money but I still felt compelled to write this review as people need to know. Do not stay here.

Positive: The staff was quick and efficient, polite and respectful. Negative: No

Spent four days here, loved it. its close to alot of places you can eat nd shop.. Customer service was great. Even the maintenance man was a big help. My car was dead and I didn't have no jumping cables so he went nd bought some for me and jump my car. And didn't even ask for no money. Didn't even want me to pay for the cables, I would definitely go to the hotel anytime I can

BED BUGS! After driving 7 hours to meet family and friends for a wedding the next day, we checked in and unpacked our bags. Sat on one of the two beds to find something to watch on TV. I first felt something on my leg then, turned to my pillow and saw a bug. Started checking both beds and found live, crawling bed bugs. To be clear, there were multiple bugs alive in both beds. Told the front desk and was offered to switch rooms. The desk attendant had no reaction. It was like it was already known or expected. We packed our bags immediately which was the last thing we wanted to do at 9 pm. Drove to a nearby parking lot and used the internet to find another hotel. The Best Western has since emailed saying they searched the room and didn't find any bugs. Since the hotel denies the bugs exist