Best Western Charleston Inn

Positive: Coean Negative: I stayed for over a week and a half with the service animal and then was told the last day that I was there that I have a $60 fee everyday

I have been coming to Best Western Charleston Inn for 8 years. My Girlfriend and I have had nothing but amazing stays. Always first floor, poolside. Everybody working here bent over backwards to accommodate you. The landscaping was meticulously cared for as well. It changed ownership in the last year or so, and I was wondering how that would effect my stay. I was very hopeful it would be as good, if not better then it had been for all those years. I had tried to call the hotel to make reservations, they merely transfered me to the 800# for reservations. I hung up. In the past it was suggested to call directly, so they could ensure everything was right, after corporate had botched one of my reservations. So, walking in off the street I told them I wanted first floor, pool view. I was told

This is our go to Hotel when we go to Charleston, awesome location with a easy drive to historic downtown. I want to say that the staff here are truly exceptional, the night desk staff member, Sammy, is so helpful and knowledgeable about the area and was so friendly and kind. Shout out to my man Sammy!! And breakfast is provided, absolutely perfect breakfast, the kitchen attendant, a young lady, has the best layout, clean, tidy and fresh. Stay here for your trip to Charleston and you really won't be disappointed, can't wait to go back!! Thank you to the Best Western hotel staff, we'll be back soon for sure 😊

Good value overall. We always appreciate the mini fridge and microwave. But there were some issues. The window faced the pool which was nice to look at, but while there was a small ledge that would have allowed room for a cute little balcony, not only was there no door but the window didn't even open! Consequently the room was a bit stuffy. The carpet was also damp and almost sticky feeling. We finally found out why. One of the sinks was leaking, and my husband's slipped and almost fell because of the water on the floor. And one of my absolute biggest pet peeves in hotels - light switches outside the bathroom, and no separate fan without a light! Why!?! This is so inconvenient - if you have to turn on the bathroom light at night (would rather just be able to turn on the fan only), it incon

When we arrived in the afternoon the gal at the front desk was not in a good mood. Upon entering I started small talk with her as I was walking through the doors and she wasn't having it. She wanted to get through her script and get rid of me as soon as possible. When we checked out 2 days later the lady at the desk was very pleasant and kind and courteous! The motel style rooms were redone and visually looked good, however, our room had many broken things and very difficult to get fresh air since they closed off the balconies and the sliding door was replaced with glass. These type of air conditioners in the wall just so you know do not bring in outside air unless they have the special type that are very expensive. Because of this the room did not air out very well and it was smelly. Tha