Best Western Big Spring Lodge

This is the third hotel this year we've tried in Neosho. This one is a keeper. Clean rooms, friendly staff, comfy beds, good pillows and great water pressure all of which were missing in the first two hotels I tried. |The clincher was the nice breakfast selection on the continually well-stocked breakfast bar. This wasn't the usual breakfast after-thought we usually find in similar hotels. The attendant, Deb, was cleaning, refilling and shining the area the entire time we were there. She made breakfast a lovely experience. We will be back.

Staff was very nice. Breakfast was very good, the lady's kept the food stocked and cleaned up. The pool was nice and clean so we're all common areas. The room good, nice shower head, bed was soft and comfortable. Well worth the money.I would stay here again.

this fine hotel has a great breakfast , beds are comfortable and it is very clean. Located just off highway plenty of places to eat around it. Staff was fine . TV channels somewhat limited . Rooms dark at night .

The room phones don't work - haven't for more than 2 years. In more than a 2 week stay the room was serviced only twice when we caught the attendant in the hallway and specifically requested service, the placard requesting service obviously wasn't enough to obtain service and when getting clean towels at the front desk the clerk scolded/chastised me. The East entrance/exit door was inoperable for the entirety of our stay (more than 2 weeks) Not deserving of the Best Western brand. Sadly, the response from management to my review was nothing more than the 'canned reply' saying they regret not meeting our needs but nothing specific of what they would do to resolve their failures so it's highly unlikely any of the above noted deficiencies will be addressed let alone corrected. Not likely to

Positive: "" Negative: The upholstered furniture was stained and worn. The bed pillows were flat. The bathroom lights were out except for one so quite dark.