Best Western Atlantic City Beach Block

I booked this hotel for my daughter’s cheer competition and had an extremely disappointing experience overall.||To start on a positive note, the front desk staff were friendly and check-in was quick, which I appreciated. Unfortunately, the positives ended there.||The rooms do not look like the pictures advertised online. Our initial room was not cleaned thoroughly at all. The room smelled strongly of smoke, the carpet had clearly not been vacuumed, the toilet was dirty, the refrigerator was filthy, and the bed sank noticeably whenever anyone sat on it, making it very uncomfortable.||We were switched to a second room, which was only a slight improvement. We were left with two towels and one washcloth for our stay. When I called down to request more towels, I was told they did not have any m

I booked this hotel for my daughter’s cheer competition and had a very disappointing experience overall. The front desk staff were friendly and check-in was quick, which I appreciated. Unfortunately, that was the highlight of the stay. The rooms do not match the photos online. The first room was not cleaned properly — it smelled like smoke, the carpet wasn’t vacuumed, the toilet and refrigerator were dirty, and the bed sank badly when sat on. We were moved to a second room, but were left with only two towels and one washcloth. When I called for more, I was told they were out of washcloths and that I would need to come downstairs myself to get additional towels. Parking was $25 per day in the hotel lot despite ample and cheaper street parking nearby. The TV did not work and although I wa

Positive: Quiet floor Negative: It was not a full continental breakfast

The Physical condtion of the room and building was 5.0 and the service was friendly and helpful. The desk clerk exlpained how the bus service worked. They gave me a discount on the paid parking. but.......1) Housekeeping did not properly stock the bathroom. There were no facecloths or hand towels, and only 2 bath towels that were old and rough as well as being small in size, and they left the TP low with no spare roll. I got supplies at the front desk. 2) The paid parking. $25.00 for what? There is no customer benefit to the paid parking. No security. No valet. Money grab only by the franchisee because the larger resorts in town charge for parking. Now that rest.. The breakfast was good and fairly comprehensive but not as complete as some other hotels at the same price level. If they are g

The room smelled like mildew and the A/C was completely off, leaving the temperature well over what seemed like 100 degrees. I was then told that all rooms were hot because the hotel does not run the A/C and lets the sun heat them throughout the day. After long flights, trade shows, and needing an actual place to rest, the room was clearly not suitable for me to wait in the heat. For a hotel with a 3.7 Google review rating, already a sign of inconsistent guest experiences, you still expect the basics to be acceptable. Instead, I had to leave without ever being able to stay. Despite this, the hotel refused to offer a refund or even a credit, anything... and even after contacting Best Western corporate, the property still chose to keep the full payment. Policies are one thing, but when the