Yogo Inn

We had no heat in our room were told it was the only clean room on ground floor! The swimming pool and hot tub were closed the lounge was closed the dining room was closed! The front desk clerk then came to our room and said we had to sign the form she had brought saying we were happy with everything I said no and closed the door. She came back fifteen minutes later and told us we had to leave since we wouldn't sign the new form! She didn't have to ask twice! We packed our stuff up and went to the super eight motel across town very nice clerk here motel rooms are cleaner and way cheaper!!!

If I could give zero stars I would. Customer service was terrible. Staff would not let us check in early to our 3pm reservation even though our room was cleaned and ready. Staff called manager to check and would not let us check in early with no reason given. Mind you we have a 5 month old baby we were trying to get settled in before a wedding. Checked in to our room after the wedding with a cranky baby, staff was rude. Got to the room, dead flies on the window sill inside room and no hot water. Hotel is not bad, staff is not good.

The customer service here is AWFUL! Not only is the staff rude and power hungry, but the hotel is DIRTY!! And we paid for 4 rooms at $225 EACH! We have been coming here for 12 years to go to the polar express train ride. We have always done a small gift exchange near the pool/common area. This was the very first year that the staff made sure that we were sent to our rooms by 10pm. Both the manager and the night clerk threatened to kick us out when we said she lied about “every hotel shutting down common area at 10pm for standard procedure. Every hotel does this”. My sister in law manages multiple hotels. But because we said she lied we were told “I will just check you out now then and you can leave.” No yelling or cussing from us whatsoever. Just genuinely confused as to why this was a new

Positive: The lobby Negative: The room was the smallest I've ever seen. The bathroom was so small it was hard to turn around. The toilet plugged.

The rooms were nice, customer service was pretty good. Everyone we interacted with was kind and courteous. Biggest issue was on a 5 day stay out room never received any type of house keeping. We never got new towels for our room.