WoodSpring Suites Naples West

I made a reservation at this hotel for January 3 and 4 asking for an ADA room With a roll-in-shower. When I arrived at thw hotel I called to ensure my room was ready, only to be told by a very young Hispanic and very rude man that the hotel was sold out and that they had no ADA Rooms available. I was like what. I made a reservation over a month ago, which is what reservations are for to hold the room. He said this happens all the time at this hotel and that it wasn't his problem. Then he got rude with me and told me to stop yelling at him, which I was trying to get the Managers name, which help didn't know and couldn't spell it and told me if I kept my voice high that he would hang up on me. This Hotel will never again receive a reservation from me again anywhere. This is not a way to tre

The place is ok, just a regular hotel, nothing too crazy, but service was AMAZING! I got the pleasure of meeting Brunilda, she cleaned my room and was so nice to me, really friendly and made me feel like home. I also met the young lady at the front, her name is Emily, and she was so sweet and very accommodating without hesitation. I will definitely go back there just because of them.

After reading reviews on several sites, I was cautiously optimistic. Once I checked in, everything was great from start to finish! Friendly staff, clean laundry room with many machines, good parking, great TV channel selection, large counters in the bathroom. You do need to bring utensils and a few kitchen basics, as they are not provided. You can rent these at the front desk, or bring them. I had my own so it was no problem. Don't listen to the negative reviews. This was a great value and I would definitely stay there again!

Never booking here again. No one was at the front desk to check in for almost 15 minutes. There was sketchy people in the parking lot, the lobby and by the elevator watching my every move. When I walked into the room, the smell hit me first. Then I realized how hot the room was. I tried to get the AC going and the room never cooled down. I was unable to shower because there were at least 3 spiders and dirt in the bathtub. The chair in the room was literally peeling, I didn’t even want to put my bags down. I ended up sleeping in my travel clothes and showering at the gym the next morning. I was so disgusted, I only stayed 6 hours because I needed the rest after a long drive and travel day. The best part was the location was close to where I needed to be the following day.

Whatever you do… DONT. 12/27/25 we checked in. After coming back from dinner our room was CRAWLING with roaches. I have multiple pics… but I will attach one to this review. After going down to the front desk to ask for a refund… the front desk woman who was clueless texts her manager and tells me it’s not in their policy to refund for this. I said “it’s not in your policy to refund a customer because you can’t provide a clean, sanitary, not roach infested hotel?” She said “nope not in our policy”. I have children and we had to move hotels at 9pm at night because I refuse to bring back roach eggs/disgustingness back to my home. I called corporate… they said the manager has to approve the refund. I will be filing a BBB complaint. DONT DO IT.