WoodSpring Suites Naples East

Absolutely terrible experience at this hotel. The first room we were given had roaches. When I complained, they gave us another room, but when I went to check it, there was a man in his underwear already in the room! I went back to the lobby, and they gave me a third room key—only to find that room had even more roaches than the first. It was disgusting and completely unsanitary, especially since I was there with my family, including my two minor sons.||To make matters worse, the night manager was rude and unhelpful. Instead of apologizing or trying to fix the situation, she excused the hotel's condition by blaming guests, saying it wasn’t her or the hotel’s fault because "people aren’t very clean." Unacceptable! ||This place should be shut down and thoroughly cleaned before anyone even co

I stayed here for a week for work, and this place was nothing like the photos online. It looked dirty the moment I walked into the lobby, and it smelled like the floors hadn’t been properly cleaned in a long time. I was so uncomfortable that I asked the front desk if the area was even safe. I asked to see the room before checking in and was shown three. I picked the “best” one, but that’s not saying much. After a long workday, I was too tired to go searching for another hotel, or I would have left immediately. The room had multiple issues: Loose toilet seat No real hot water (only lukewarm) A/C barely worked Worn out, overly soft mattress Blanket with holes Paper thin pillows Tiny towels Rust stains on shower curtain The building cleanliness was just as bad. The elevator was filthy, and

Positive: The location was great as it was only 2 miles from my girlfriend?s house who I was visiting for the weekend. Negative: YES! It was very dirty. The furnishings were old. The chair was falling apart. And the first room they put us in hadn?t even been cleaned yet! The 2nd room was better. the sitting chair at least wasn?t falling apart. BUT there were roaches! Never again.

Overall, it was pretty good, friendly staff, clean rooms, price was decent...a little far from somethings other locations not too bad. Next to the Great Wolf Lodge. Housekeeping did wake me up before checkout, which I didn't love and my neighbors were smokers I think. But that's Florida and how hotels work, but not a bad experience. Hot shower quiet for the most part.

THEY WILL STEAL YOUR MONEY!!! After checking in we were told that they could not issue a key to our room and that we would have to stop at the front desk and be let into our room each time. I had just travelled 3 hours to Naples for Valentine’s Day and no other hotels in the area were available so we had to spend one night there. Each time we left and came back there was never anyone at the desk and we had to ask the maintenance staff to let us into the room. Horrific smell of weed throughout the hallways and garage outside peoples rooms. We left after the first night and had to ask Hotels.com to try and get a refund and I will contest the charges with AMEX. Stay far far away from this place.