Tru by Hilton Pompano Beach Pier

I absolutely loved my stay at tru by Hilton from the moment I arrived, everything felt welcoming and comfortable. The hotel has such a fresh, modern vibe, and the atmosphere was very relaxing. The room was spotless, nicely designed, and super comfortable. I really appreciated how clean and organized everything was. It made my stay feel peaceful and stress free. A special thank you to the front desk receptionist Kaylia, who was incredibly helpful and kind throughout my stay. She went above and beyond to make sure everything was perfect and that I had everything I needed. Her positive attitude and professionalism truly made a difference.

The rooms are small, with absolutely no space to unpack — no wardrobe, no shelves. For one night it wouldn’t be an issue, but for four nights like in our case, it becomes a real problem, because once you open your suitcases there’s literally no room to walk. The chair on the balcony is rusty, and the fridge looks exactly like in the photo. The windows, for example in the gym, are dirty. Overall, you can really feel the lack of professional management.||On the positive side, the location is great and the front desk staff are friendly and helpful. Rooftop is great and pool area very pleasant

The location is perfect for Pompano Beach and really the only hotel I would stay at for this area. Upon arrival, Tommy greeted us upon our arrival. He was very professional, took his time with the customers and served everybody with a genuine smile. Our room was clean and were always given anything that we needed from housekeeping. The water pressure in the shower is on the low side, but that didn’t dampen our spirits in any way. During the time of our stay, we also encountered Stephanie at the front desk counter, who was always a joy. Like Tommy, Stephanie was very service orientated and did everything with a genuine smile and an upbeat vibe. Both Tommy and Stephanie are great employees and I wish there was more of them out there in the world.

Stephanie at the front desk was absolutely the most warming and welcoming receptionist I have ever experienced at any hotel. The hospitality made our family feel right at home from check-in. If I could personally recommend her for a promotion I would. The room itself (city view) is a bit noisy with the traffic outside but bearable, and the floors inside the room could have used a better cleaning. Cant beat the location if looking for a beach getaway. Anything you could need within walking distance, and even more a short ride away. Did I mention the hospitality from Stephanie? Top notch.

Positive: Air conditioning worked perfectly Negative: The $28 parking fee for one night