Thumper Pond Resort

We went for open swimming and the chlorine was so strong that we all started coughing uncontrollably along with others in the pool room. Next day we have sore throats and kids are saying it hurts to take a deep breath. On the plus side the lobby, restrooms, gaming room and locker rooms were very clean. Staff was very polite.

We have stayed at Thumper Pond Resort many times over the years, but haven’t been in several years. My children remember the place fondly and were very excited to go back to the waterpark. In years past, we have stayed in the standard double rooms and have been comfortable. This year, we decided to upgrade our stay to a suite, and I couldn’t regret that decision more. The room was disgusting. Asian beetles had checked in well before us and were making it clear it was there room and not ours. The bathroom was in desperate need of attention, or better yet, an actual renovation. Currently, it is being limped along to be serviceable, but it isn’t presentable. The shower valve has all but failed, if you’re patient and find just the right angle, you will get water. The wall paper throughout the

We arrived early evening. After unloading our belongings we left the room. When we came back the key card did not work.| We went to the desk & the desk clerk made us a new key. This happened 3 times. Then the desk called maintenance.| They came from home? about 1/2 hour. The guy arrived with yet another key that did not work. | He went and returned with some tools that did NOT get us into the room. All our belongings including our cell phones were locked in. | After he was unsuccessful another maintenance guy came with a drill. By that time I had been sitting on the floor in the hallway 2 hrs. | I finally went to the front desk to ask for another room without our belongings.| After an exhausting process they broke the lock & retrieved our belongings. | When w

Pool had too much of a chlorine smell but kids had a blast. Pool needed a shock treatment. Rooms need updating. Saw beetles in the dead of winter so I imagine they’re worse in the summer. 1 night stay was enough.

This was one of the worst experiences we’ve ever had at a hotel. This place used to be great, but not anymore. We were not informed that the pool has been closed for weeks. This was the whole reason we picked this resort! Upon arrival they said it was closed and would not offer any compensation or cancellation option other than the resort fee. In addition, the staff was extremely rude at the front desk and was not accommodating at all. On our second morning, the housekeeper entered our room without knocking and was yelling at us to get out. (She later admitted she thought we were supposed to depart that day, but was still not apologetic). The place is outdated and in need of serious work. The only good thing about this resort was the wedding we attended there. The staff did an excellent j