The Westin Minneapolis

The staff were incredible. From the check-in, to the unexpected welcome cocktail to the delivery of the complementary piece of cheesecake for my friend’s birthday (From the happiest service industry worker who sang and smiled and made it really special). The room is was beautiful. The bartenders were Welcoming and made wonderful drinks. Highly recommended. Oh, if forgot to mention the $10 Pastry box We took for breakfast. Absolutely delicious

Positive: The shampoo and bed linens. Great restaurant. Negative: Did not get room I booked/paid for. The furnishing is not worth the star rating of hotel. The lobby is nicer than the rooms themselves.

Every single person that worked up at that desk was so damn high on marijuana. We stayed there Friday and Saturday night. (The smell…. When I went down there Sunday morning. Around 6:15 the guy behind the desk had his head down and was sleeping. My bed was so sunk in with a big hole. Never got hot water for showers. Plug in didn’t work in the bathroom. On the bright side: Valet kid working on Feb 1 all day was fabulous.Steakhouse was great! You need to test for drugs while your employees are working. And redo your rooms with new beds.

Sadly, this does not meet Westin standards. It's clearly in need of a renovation. Besides the rooms being subpar, it also doesn't have the typical amenities like a small sundries/snack shop. Even the little things like a bottle of water for BOTH guests. Some of the blinds (one in the bathroom for privacy) didn't work. Some of the curtain rods were impossible for me to operate. No outlet on one side of the king bed. I think we had an accessible suite. The bathroom was gigantic, much larger than is even necessary for wheelchair accessibility, but not a zero clearance shower entry. With all that space only a single sink. The rooms was clean and quiet. But I don't think it was worth what we paid for it.||Finding the entrance and getting into the building and to the front desk was overly compli

The cost of the room was very reasonable, that is why I am giving The Westin Minneapolis 4 stars. If the room was much more I would definitely rate lower. Upon arrival, we were upgraded to a larger room that faced 6th Street (which I requested) along with a celebration bottle of bubbly which was very thoughtful. We noticed when we arrived the loud "boiler-type banging noises" in the wall next to the bed. I thought I could tough it out because I liked the location of the room. At 1:00 a.m., I decided I could not tough it out and called the front desk to ask for a new room. We moved to a quiet room on the 10th floor. We slept well for the next few hours. When morning came, we tried to raise the room temperature (it was 63 degrees in the room). We set the thermostat but it never got above 63