The Champagne Lodge & Luxury Suites

My husband and I came out for a business trip from kansas city and since not having the children with us (first time in a long time) I wanted to treat us with something different. After booking the room, I thought let's check the reviews. Immediately I regretted the reservation but since we were already on the way we ended up going anyways. The guy at the desk was super friendly and checked us in quickly, also answered every question I had. Walking into the room, I wanted to cry. We had the pool suite and everything about it exceeded my expectations. The room was super clean. Pool was nice and warm, mini bar was convenient. Everything was perfect for the relaxing kidless night that had been long overdue. Check out was also nice and smooth. Alicia was very nice and checked us out pretty qu

Should have turned around the minute we pulled into parking lot. We checked it which was fine. At first we were given the wrong room which was dirty. Then the guy from the desk stated there was a mix up and gave us the key to the correct room. This room just as bad. There missing or broken pieces on the floor, stains on the sheets and not to mention the jets on the tub didn’t work correctly and shot across the room. We didn't last an hour in this place. Went to the front desk and let the rude lady there know what was going. Told her we wanted to check out and wanted a refund for the stay. She took the key and said no refund and walked alway. Don’t go here unless you want to lose money and be treated like crap by the front desk.

The room was absolutely amazing and my husband and I loved how its not set up like a typical hotel. The separate buildings for the different rooms adds a great aspect of privacy and makes it feel more like you're staying at your own little getaway. The staff was kind, helpful and gave us all the information we needed for our stay. We were also upgraded to a larger hot tub room for our stay upon arrival which was much appreciated! We will definitely be staying here again!

I had higher expectations from this place considering the price of the room. From pictures online before booking, it looked bigger. Room wasn't as spacious as thought it would. My biggest thing was how outdated a lot of the things looked inside. A mini boom box was there which no one is going to use, a super small fridge, tv with no option to Bluetooth or cast and the shower head was really gross and grimey including entry doorway to stand up shower. Looked like a $10 Walmart showerhead with little to no water pressure. Super Mini bottles are provided for showering so definitely take your own stuff overnight. Glad I got the standard room as it would be an indicator of me going back and getting a pool included one which is neat $600. The cabinets were dusty, buttons to lights had a broken o

I was really excited to check this place out. I went with my sister for check-in so that she could get into the room and help for decorate it to celebrate for her birthday. It was a problem from the time that we got there till the time that we left which was an hour and a half, the service was pretty bad. It was a lady and a man behind the front desk who wouldn't give their names when asked at first they were trying to be accommodating but quickly got an attitude. We didn't ask for much. We just wanted to be put in a room that was safe. The first room that we were put into didn't have a latch. They acted as if they were surprised. Like oh wow, no latch and so then they said they'd move us to a different room. When we got into the second room it had a latch but the bottom lock wouldn't lock