SureStay by Best Western Massena

The rooms are always clean and comfortable. Haven't stayed lately but my truck blew a radiator hose across road and the wonderful young lady at desk let me use restroom and warm up. Gave me their card and said call if I need anything. Now different tow truck coming may take hours to get here. Letting me wait on comfy couch and warm up . Said can wait here for tow.

This hotel was recently converted to a Best Western. It is in a location convenient to Massena and St. Lawrence river attractions and not too far from Potsdam colleges.|The proprietor was attentive to our needs even though it was a busy time for them with a pro fishing derby taking place nearby.

Perfect for our needs! From my first phone call Renee had me looking forward to our stay & it did not disappoint! Our port friendly room was clean, bright & warm. She placed us right by an entrance/exit for easy toileting of the pups & going out & about. Coming back from dinner out we found her salting by our parking spot & path…. Breakfast was even more expansive than the description. All for a great price because Renee enrolled me in the Rewards program! We’ll be back & use the rewards other places as well , now that we know & like BW!

Positive: Great hotel Negative: ""

Staff has been incredible. The location isn't the greatest, it's a few miles out from most things that'd be useful to have close, but it's only about 2 miles from the hospital in case of emergency. Rooms are decently put together with TV, microwave, and mini fridges. Comfortable beds, minor issues with how long it takes water to heat up in the shower and little things like that that are harder to keep on top of. Most of the issue is there isn't a lot that's walkable besides the self storage and maybe the Emergency Room.