SpringHill Suites by Marriott Austin West/Lakeway

enjoyed my third stay there. The rooms are clean & comfortable. The breakfast is amazing featuring a waffle grill, scrambled eggs and also a wide selection of cereals, muffins & yogurt. Great coffee ☕️ too.|It also has a complete fitness center and an indoor pool. |The manager, Arthur, is always available to ensure that you’re having a pleasant stay. Laura, the food & beverage manager, does an amazing job as do the front Desk and housekeeping personnel.

Positive: "" Negative: I did not like the fact they put a hold on my account for $100 that is more than the price of the room. Typically hotels charge between 20 and 50 bucks for a security deposit.

Honestly, this place was such a great stay. From the moment we arrived, everyone was super friendly and made us feel welcome right away. The room was really clean and comfortable. The staff were amazing, very kind, helpful, and genuinely pleasant to interact with. You could tell they really cared about making sure guests had a good experience. I even asked if they had any lady hygiene products and the women behind the counter said they didn’t at the moment and she went in the back and gave me an entire gift bag size worth of anything any women would ever need! The hospitality was beyond anything I’ve ever experienced before and Marriott now has a loyal customer for life! The pool and gym were also a big highlight. The pool was clean and relaxing, and the gym had everything we needed and

Nice hotel, on the newer side. Good size rooms and we enjoyed the included breakfast. On the down side they charge for parking, the beds were firm and the glass door to the bathroom was annoying to others trying to sleep with the light that came through. The water pressure, especially in the sink, was very low. Also, be sure to pull your door shut when you leave as some rooms did not close completely on their own.

I traveled with my older parents to Texas on a last-minute trip to be with a family member in hospice care. Springhill Suites was exactly the hotel we needed, but the service and kindness showed by Arthur at the front desk was truly appreciated. The hotel's cleanliness and the nice breakfast were as desired, but Arthur's compassion is what stood out the most!