Shore Road Inn

Self-check in was a nightmare. Like other reviewers, the code that we were provided did not work and there was no phone number to contact someone outside of business hours and no office. We arrived at the hotel after 10:30 p.m. I left a message on the only number we had, which I did not receive a return phone call until the next day around 10/11 a.m.! I also sent emails. In my frustration, I somehow set off my car alarm. I think angels were looking out for me, as it prompted multiple people to come out of their rooms. Two ladies whom appear to be long-term guests had a phone number and called someone for us. The person gave us the cleaning person's code to enter the room. By this time it was after 11 p.m. The room itself was nicely decorated, spacious, and comfortable, although t

My husband and I stayed here in August for a few days so we could explore the area and spend time with my brother and his family, who were renting a cottage nearby. My mother came with us and rented her own room. It was the perfect home base to return to at night after spending an afternoon on a Lights and Sights cruise in New London and a day at the beach with my brother. The room was clean, spacious, comfortable, and affordable. We liked that it had well-stocked kitchenette with a full size refrigerator. The owner was friendly and accommodating when we made our reservation, and again when I had to change it to a different date. We were easily able to get into our room using a code. It's a super short drive to Niantic, so we could easily drive to the bakery in the morning to pick up break

Start to finish, Debbie was incredibly helpful, friendly and accommodating. The inn had the outdoor look and was small which is exactly what we wanted. The room was incredible! Most comfortable bed, decorated with the perfect New England/shore vibe, modern appliances, everything you could need. The room and property were as inviting as Debbie. For the price we got on July 4th weekend, only booking week prior, the accommodations and the closeness to all the activities we came for well exceeded whatever we hoped. It was perfect, reasonable, comfortable and made our vacation extra special. Thank you Debbie! We added a sea shell for you 😊

Chose this place after a lot of consideration. Location was perfect for our needs and we prefer smaller establishments. Booked it online the day before arrival; left a voicemail message and then sent a question through the contact page and never got a response to either. Have self checked in many places but when we arrived about 6:15 p.m., code did not work. Called the motel number and left a voicemail message explaining our problem; said we would go to dinner meanwhile and would return. Arrived back about 8 p.m. with no response to call so couldn't get into the room. Left another voicemail -since the message said our call was important (!) - and said if we didn't hear back in 15 minutes we would very unhappily look for something else. Still no response - called again and got voicemail. Me

I had a fully prepaid reservation for room 10 at the Shore Road Inn in Old Lyme, CT for Saturday, June 25th, 2023, and upon my arrival, found the property unwelcoming, uninhabited and the room unsuitable. I reached out to them for help that day, unsuccessfully, and so I left. I paid to stay somewhere else that night. ||I have tried, numerous times via phone (7 times) and email (2 times), to reach someone for assistance. My phone calls, via the numbers they provided, have gone, thus far, unanswered or they lead to the wrong place or nowhere at all. My email via the website contact form and directly to the email address they provide specifically for assistance have also gone unanswered. I’ve read the reviews and apparently and unfortunately, this is a pattern. ||My attempts to reach