Saddle West Hotel Casino RV Resort

I wanted to love this hotel. Unfortunately from the beginning it was horrible. The check in lady was rude and wanted me to show ID for every adult that was staying. Even though I explained I just got dropped off she said it did not matter I could not check in until other adult was with me even though the room was in my name. Usually I stay at best western or the nugget but they were sold out. I have never been asked for all IDs of adults staying in my room . It just felt like an invasion of privacy and sketchy. Then about 3 hours later she calls my phone and says that their ID was expired and that she's going to get in trouble if I can not provide a valid ID . I thought it was weird she noticed that hours later. Why was she looking at the IDs. She also said $100 deposit was not going to be

First, Expedia screwed up our reservation and we were lucky to get the last pet friendly room, at 3x the price Expedia quoted. I know this is not Saddle West's fault, but it is a part of the overall experience.||Room was clean and very large. It might have been nice years ago, but it felt as if, if something broke, it was just removed, not fixed or replaced.. Ice machine was out of service. No coffee maker, no fridge, no shampoo. Based on the texture, the towels were surplus from the YMCA.. And for 2 people we got 2 bath towels, 1 hand towel and 1 wash cloth. The room was not made up during our 3 night stay. The room phone would not dial the from desk, or housekeeping.||If you have some place else to spend the day, as we did, it is fine. Otherwise, stay somewhere else.||DLC

Well lets start with the bed, there was actually an indentation in the mattress from 1983 that has never been flipped or rotated. If you sat on the edge of the bed the steel framework is all there is. You would sink about 6 inches. The 2 lamps from 1984 are not enough the towels were like the really bad pool towels. I had to get another from the front desk as they dont clean your room until you leave, she took my room number. No worries sweetheart there isnt a chance i would steal the towel. I wouldent even dry my car with it as it would scratch the finish. The toilet dripped so loud i had to leave the tv on forvwhite noise. I arrived at 1:41 to check in, i tjought it was all proceding until about 10 minutes later the 2 ladies inform me i can come back at 3 to check in. What were we doing?

I had a "guaranteed late check in." I drove there after a trade show ended in southern California, arriving at 2:30 am. Front desk was closed with a sign "closed 12 - 7 am." Security tried to help, but nothing had been left at the front desk referencing my reservation, and hotel policies forbade them from doing anything other than look to see if the front desk staff had left it and a key out for me. They had not. Apparently somewhere in the online reservation I made, I agreed to check in before 11:30 pm...I guess I'll have to read all the disclosures and pages of fine print every time I make a reservation at a non-national-brand place. I'd stayed there about 7 years ago, and it wasn't bad then. I'll never stay again after this experience. Got a nice room at 3:30 am at the Holiday

Stayed here with my husband and daughter for almost a week visiting family. The casino is small but works well enough. The rooms are fine. Nothing to brag about. Staff is nice enough. The only complaint I have is how extensively smoky the casino was.