Residence Inn by Marriott Las Vegas Airport

I rarely leave reviews, but this experience was unacceptable. I have a 13½-hour layover in Las Vegas and booked this hotel weeks in advance to lock in a reasonable rate. After landing and attempting to check in, I was told my reservation had been canceled, even though I never canceled it. The first representative I spoke with was somewhat polite, but when I called back for help, the gentleman who answered was incredibly rude and even hung up on me. That level of customer service is completely unprofessional, especially for someone who is simply trying to resolve an issue with a reservation. When I called back, he told me the cancellation could not be reversed and that I would need to contact customer service. Meanwhile, room prices had jumped to $200+, leaving me stranded and looking for

The location was great being close to the freeway. Hotel was clean and the staff were all friendly. I have probably stayed at a dozen Residence Inn hotels since Covid. No one comes close to Carlos at running the breakfast. He was always checking to make sure the various food items were stocked. Carlos was so friendly and helpful everyday. I’ve been to hotel that had multiple staff running the breakfast and they weren’t as good as Carlos. We good back for sure.

I stayed only one night but it was comfortable and the rooms were big. The kitchenette was handy. Breakfast quality was quite poor but the make your own waffle station saved it! Wouldn’t rush back but it was sufficient and reasonably priced. Staff were very good!

5 stars across the board! Great location, close to shopping, restaurants, airport, rental cars, and of course the strip. Rooms are clean and well maintained. Have all the basic essentials for a residence (I made a full breakfast each morning). The staff was friendly and addressed any needs immediately. Recommended place if you are stay in Vegas for more than a few days.

Clean, updated space. Room and bed was comfortable. Breakfast was well stocked and fresh. But the staff truly set it apart! The morning breakfast attendant was so cheerful and warm to everyone that came through...The General Manager assisted me when my luggage didn't arrive with my plane and was super friendly. And when I checked out, I left a bag in my room with all of my chargers/ear buds in it...ugh...but Salyn at the front desk arranged to get my items in a box and ship them to me. Exceptional service on their part in every way!