Rand Tower Hotel, Minneapolis, a Tribute Portfolio Hotel

I had a couple of Issues with the room which I brought to the attention of Director of Operations Nina Voinarovski and WOW she was on top of it. Absolutely amazing Customer Service they started off by giving me a $50 voucher to the Restaurant or Bar and gave me some other adjustments with my stay that were the right way to handle things. Very impressed with her communication throughout the whole process and following up making sure we were happy with everything which we were definitely. Nina is a Rockstar and The hotel is beautiful and well run. We were there for a convention in their building and loved the meeting room setup and all the food and service that came with it. Hotel is very clean and room was very nice with a very nice shower and bathroom.

Typically, my preferred hotel choice is Fairmont Gold, but since there was none available in this area, I opted for Rand Tower. Although my initial check-in experience was disappointing, my perception of the hotel was completely transformed by an evening front desk agent named Jaylyn, who provided exceptional service. She listened attentively and sincerely acknowledged the issues I faced during check-in. She assured me she would resolve the matter and had integrity to follow through on her promise. She effectively addressed and resolved the problem I encountered earlier. I was truly impressed by her professionalism and dedication to delivering excellent service. (It seems to be a rare quality these days.) Thanks to Jaylyn’s outstanding, customer-focused approach, my opinion of Marriott has

Positive: The historic and art deco style charm offered a lot of elegance to our simple expectations for this trip. Negative: Check-in and rebooking for the next nights were very slow. I believe the one person helping us at first was new, but when the manager offered to take over, it got slower because he kept getting distracted while trying to register us.

The rooms were great, some kind of industrial design mixed to it and always clean. Great and comfy bed as well. The gym has more options than the classical hotel gym. Front desk staff was helpful and fast at all times. At breakfast service can be painfully slow depending on your server. Try to get one of the girls, they are faster 😉 We also rented a meeting room there and there we found the pricing structure quite over the top and the service rather bad, we wouldn't do that again, thus one star minus.

Let me start saying I love Marriot properties and have enjoyed the ease of use and functionality of the Bonvoy app too. When I booked this time, I decided to use the app. The rates seemed great and although photos often embellish the facts in many ads, these were bang on. My son and I walked in we just loved it. Our first of many interactions was with Jaylyn. She is a true testament that customer service isn’t a department but a state of mind. She greeted us and from that second we felt like we had come home. Throughout our stay she was there. At one point I asked her if she actually had a room there because she seemed to always be there. With everything good there is sometimes a glitch. And as I have told my staff over the years, making a mistake is an opportunity. An opportunity to buil