Quality Inn & Suites Westminster - Broomfield

Great customer service! Awesome hospitality I came for the pool, and stayed for the quality of service. By the way, the pool is warm, feels AMAZING!! hot tub has powerful jets The room was clean The hotel was clean and looking nice! With charging stations through out the sitting areas for easy access charge for your phones or devices. They’ve got a snack area , just pick your snack and check out with front desk clerk. If I’m even thinking of staying anywhere near Denver or surrounding areas, this is where Im staying at!!

Really nice hotel! Great breakfast and they have a hot tub and pool. Quiet. Great selection of movies including HBO. Would stay here again. Close to target and other food places. Would have like a little more variety in hot breakfast food. Shower water pressure was low and they only give one tiny bar of soap.

Positive: This hotel was clean. The staff was friendly and helpful. The breakfast was nice.. eggs and hash browns daily with the waffle maker machine too. Quick grabs available too. Great quiet location. Shopping center almost directly across the street with restau Negative: ""

Terrible, scary experience. A visiting guest told me in the parking lot that his room had bedbugs. I went in, waited for another customer to leave the area, and then told the man behind the counter that I couldn't risk staying and I did not want to be charged for the room. First words out of his mouth: "I don't want to hear your f*ing sh*t". Next sentence nearly the same. He grabbed my car keys on the counter and held them away from me. Shocked, I asked, "What Are you Doing?" A minute later he gave me my keys and told me to get off his property. I reached for a business card, he said I couldn't take that. I said I most certainly could. He came around the counter, grabbed my keys a second time out of my hand, held them aloft. Said he was going to call the police. I began writing

Very poor experience at this Quality Inn in Westminster. I was shocked at how unprofessional and disrespectful the staff were. They tried to charge me extra for my service dog, which is completely against ADA law. When I calmly explained this, the front desk staff became rude and dismissive, even telling me “at the end of the day it’s still a dog.” That attitude alone tells you everything you need to know about how they treat their guests. Instead of understanding, compassion, or even basic customer service, I was met with hostility and ignorance of the law. I will absolutely never stay here again, and I strongly recommend that anyone with a disability avoid this place. They need better training, better management, and a much better attitude toward people who rely on service animals. Thi