Quality Inn & Suites Mansfield

I was genuinely shocked by the lack of professionalism during my stay. While checking out, the front desk employee was wearing a visibly sick child in a baby carrier while actively checking guests in and out. This isn’t a judgment of the employee as a parent. It’s a judgment of management’s decision to allow this in a customer-facing role. Hotels are shared spaces. Guests expect basic standards of hygiene and professionalism, especially after the past few years where health concerns are taken seriously for a reason. Seeing a sick child coughing and clearly unwell inches away from guests while handling room keys, credit cards, and paperwork was uncomfortable and completely inappropriate. It made me question what other basic standards are being ignored behind the scenes. I understand staf

The hotel itself was good. They were very busy. Everything was clean and nice and the employees were friendly. In the morning they had eggs and ham but no forks, no juice, no milk for the cereal, no fruit, no yogurt, no bread, no pastry. We had a cup of tea for breakfast. I can understand running out of a couple things but the next morning was no better.

Positive: The check-in experience was very pleasant and the room was well set up and clean Negative: So tell must be pretty old because the bathrooms are small

Staff was warm and friendly and very helpful. Breakfast was much improved from our last Two stays this past fall and summer we really did appreciate that the place was much cleaner and just overall just so much better.

Room was impeccably clean. It's pet friendly and has a nice grassy area for dogs to do their business complete with bags, receptacle and bench. There's an outdoor patio with tables, chairs, and grass for the kids to run around on. Large assortment of breakfast items, including healthy. Very friendly staff. Shannon was an absolute angel. Extremely friendly and helpful being I'm not familiar with the area. I highly recommend this property.