One Lux Stay HWH Downtown Los Angeles

The room was nice. The rooftop was nice aside from people partying up there, which wasn't my thing. However, it was really hard to get the key to the room because, despite how we followed their detailed instructions--the key was not where it was supposed to be. We gave a 45 min heads-up that we were on our way to check in, as requested. The person who answered the phone said, "okay," and hung up. When we got there we had to wait a while, along with some other people trying to check in and experiencing the same difficulties. With the hoops you have to jump through to get check in instructions, it was ridiculously hard to get checked in. They would not give us check in instructions without us sending info on us and pictures of our IDs. We had to send multiple pictures of IDs because the p

Warning: this is not a hotel. It is a multi-tenant building where people sublet their units as “hotel rooms”. ||When we arrived, the “staff” seemed confused. No “hello, how can I help you?” “Checking in?” I gave my name and the lady didn’t seem to understand. She then asked me to write my name on a piece of paper. Odd. ||Eventually after texting on her phone for a couple of minutes, she said the room number and sent us up the elevator saying our room would be unlocked with the key inside. We proceeded to the room. Ring cameras were located on every unit (weird for a “hotel”). The door was not unlocked and the lock on the outside appeared broken. Went back down to the young lady at the desk who couldn’t figure out what to do with us and handed us her personal phone with the person on the ot

Comfortable clean apartment with shared pool and jacuzzi on the rooftop. Gym as well on the rooftop. Much better stay then in a hotel (in my opinion) . Full equipped kitchen, washing machine and a dryer. My second time here and I recommend.

We spent Halloween weekend at the One Lux HWH Downtown LA and had an incredible time. The rooftop is beautiful, with a great pool and hot tub. We also enjoyed free breakfast (fresh bagels with bacon, egg, and cheese) with free beverages (mimosas and beers) until 4pm! We didn't even know this was included, so we were very pleasantly surprised. On top of this, the rooms were very clean and comfortable. Highly recommend this place.

I had the BEST customer service experience ever with Maria. She solved my issue quickly, understood how everything worked regarding a complicated problem, and made sure I was happy. This type of care is very rare these days. Will definitely be staying here in the future. Thank you to the wonderful Maria!